Merchant Onboarding Intern (6-month Internship)

At Scalapay, we’re shaping a culture with high standards, independent and critical thought, innovation, ownership, and continuous learning. We operate in a fast-moving, tech-driven environment, and we’re looking for people who thrive in change, think boldly, and take initiative.

If you’re ready to put your potential to the test in a hiring process designed to spotlight exceptional talent, this is your chance to stand out and grow with one of Europe’s most ambitious fintech teams.

#MakeItHappen #PlayAsATeam #StayCurious #FocusOnCustomer.

THE ROLE

As Scalapay grows, Gabriele Alessi, our Head of Operations and Giulia Rinalidi, our Merchant onboarding & Support team lead are looking for a Merchant Onboarding intern to join their team for the next 6 months and help them properly onboard our merchants.
This role is based in Milan where we’ll expect to see you at least three days per week, but as per our smart working policy, we also allow you to work two remote days per week. We like to think that we're pretty good at offering a job where you can thrive and that fits nicely into a fulfilled life.

KEY RESPONSIBILITIES

• Reading, analyzing and processing the KYC documents sent by the merchants
• Reviewing KYC information collected and approve or reject the merchant if something does not fit our internal policy
• Analyzing and documenting financial issues or problems;
• Conducting day-to-day administrative tasks related to the process accurately and timely, by communicating with colleagues and/or Sales/Legal Dept to avoid any breaches to internal rules and unnecessary delays.
• Communicating useful insights and potential improvements to the team

EXPECTED KEY RESULTS

• Onboarding customers daily in a proper way;
• Improving the onboarding process in Italy to make it a frictionless experience for the merchants.

WHO WE'RE LOOKING FOR

Must have

• You are in your final year studying towards an economic degree or equivalent;
• You are fluent in Italian and English
• You're data-driven and organized, you like things to run like a machine
• You have excellent communication skills (verbal and written): you are able to break down complex topics into simple solutions and ideas
• You’re a self-starter, autonomous & proactive: we’re looking for someone who will go and get things done, not wait for instructions

Nice to have

• Having completed a prior internship in a regulated entity or experience as KYC analyst is a definite asset (but not compulsory!)
• Another asset would be to have previously worked in a startup/scaleup environment
• A third language (French, Spanish, Portuguese, etc.) is a real plus

HIRING PROCESS

• An initial chat with our Talent team
• A first interview with the Hiring Manager to deep dive into your experiences and better understand your motivation
• A short case study to test your hard skills, that will be debriefed with a panel of future internal stakeholders
• A chat with our CEO, Simone Mancini, to test your logical reasoning and the fit with our company culture

Timing in hiring does indeed matter though we value even more finding the perfect fit for the role and the team. With high internal standards, a job may remain open or be reposted several times.

Want to learn more? Don't hesitate to explore our Careers website, our LinkedIn and Glassdoor pages.

Pro tip: send your CV in English 😉

Super Pro tip: we know that application processes can be scary and frustrating but… we look for talent, not people that tick all our boxes.