Senior Operations Manager - Virtual

Our Story At Alight, we believe a company’s success starts with its people. Alight embraces values that come directly from our people – purposeful, human, united and growth-minded – reflecting our inclusive culture and promise that our clients expect. We are passionate about connecting purpose with impact.  Alight empowers clients to build a healthier and more financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, navigation, and absence management. Our Benefits With a comprehensive total rewards package, Alight offers programs and plans that support your mind, body, wallet, and life. Benefits include health, dental and vision coverages starting Day One. Additionally, Alight colleagues enjoy wellbeing programs, retirement plans with contribution matching, generous time off, parental leave, continuing education, and career growth opportunities – all within a thriving global organization. Flexible Working So that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and “Top 100 Company for Remote Jobs” 6 years in a row. Great Place to Work Thanks to the work of every colleague, Alight has received multiple awards of recognition including “Great Place to Work” for the past 7 years and Fortune’s “Best Companies to Work For.” To learn more about our company culture and awards Click Here. We invite you to join our team!  Learn more at careers.alight.com .  We are seeking a high-performing Senior Manager of Technology Operations to lead our core infrastructure, automation, and support teams. In this role, you will oversee enterprise file transfer systems, workload automation, print fulfillment, and AWS cloud environments. You will drive operational excellence by managing critical vendor relationships, establishing robust support frameworks, and leading a high-performing team of engineers and analysts. ** Please NOTE: Applicants must reside in the United States in one of the 50 States or the District of Columbia in order to be considered for this role. ** **US Citizenship requirements- as this role supports services provided to the federal government and/or a federal government contractor, proof will be required to verify US citizenship status at time of hire.** Key Responsibilities Lead the strategy, performance, security, and continuous improvement of Managed File Transfer (MFT), Control-M, Control-D, print fulfillment platforms, and associated AWS-hosted infrastructure. Ensure high availability and operational excellence through the establishment, monitoring, and reporting of key performance metrics, SLAs, and system health indicators. Direct incident management, escalation, disaster recovery, and business continuity programs to minimize risk and ensure service resilience. Drive the adoption of AI, AIOps, and automation solutions to enhance monitoring, reduce operational complexity, streamline workflows, and improve service reliability. Identify opportunities to leverage Generative AI and intelligent automation to improve technical documentation, knowledge management, support operations, and user experience. Serve as a trusted advisor to internal stakeholders and external clients, aligning technology services and operational capabilities with business objectives. Lead client onboarding activities and act as the senior escalation point for critical operational issues, ensuring timely resolution and a positive service experience. Build and manage strategic relationships with technology and business partners, including vendor selection, contract renewals, licensing, and ongoing performance management. Establish and mature 24x7 support capabilities, driving root cause analysis, process improvements, and proactive measures that enhance system stability and reduce recurring issues. Lead, coach, and develop a diverse team of engineers, analysts, and technology professionals, fostering an inclusive, collaborative, and high-performing culture. Promote continuous learning, accountability, innovation, and cross-functional partnership while supporting career growth and organizational success. Requirements Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience). 7+ years of experience in IT operations, with at least 3+ years in a formal people management or leadership role. Direct experience managing Control-M (or similar enterprise schedulers), Control-D, and MFT platforms. Proven experience managing infrastructure operations within AWS (EC2, S3, IAM, CloudWatch). Demonstrated experience with data transmission protocols (SFTP, AS2, HTTPS) and high-volume print fulfillment workflows. Proven track record of managing high-severity production incidents Application and Interview By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position. Alight requires all virtual interviews to be conducted on video.  Please be aware that Alight is a camera-on culture and may require occasional travel to one of our physical office locations. Our commitment to Inclusion We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful. At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future. As part of this commitment, Alight will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact [email protected] . Equal Opportunity Policy Statement Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state, or local law.   In addition, we take affirmative action to employ disabled persons, disabled veterans, and other covered veterans. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request reasonable accommodations/modifications by contacting their recruiter. Authorization to work in the Employing Country Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not, now or in the future, require sponsorship of a visa for employment authorization in the Employing Country and with Alight. Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. #LI-remote We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. Salary Pay Range Minimum : 130,000.00 USD Maximum : 170,000.00 USD Pay Transparency Statement: Alight considers a variety of factors in determining whether to extend an offer of employment and in setting the appropriate compensation level, including, but not limited to, a candidate’s experience, education, certification/credentials, market data, internal equity, and geography. Alight makes these decisions on an individualized, non-discriminatory basis. Bonus and/or incentive eligibility are determined by role and level. Alight also offers a comprehensive benefits package; for specific details on our benefits package, please visit: Wellbeing and Benefits Selector Page - Alight DISCLAIMER: Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Alight Solutions is committed to a diverse workforce and is an affirmative action employer.