Remote Membership & Customer Service Phone Representative

About the Role SweatHouz (Infrared Sauna + Cold Plunge Studio) is looking for a friendly, reliable phone representative to support our San Mateo and Daly City locations. You'll be the first voice new and existing members hear — helping with membership questions, booking sessions, and following up on leads — all from home. What You'll Do Answer inbound calls: membership questions, pricing, hours, session booking. Make outbound calls: follow up on leads, confirm bookings, check in on renewals. Manage SMS/text inquiries with the same level of care as phone calls. Log every call and update our CRM / booking system accurately. Escalate anything you can't resolve to the studio manager. Schedule 25–30 hours/week, flexible — mix of weekday and some weekend/evening coverage. Specific shifts finalized with the studio managers. What We're Looking For Excellent phone manner — warm, clear, patient. Comfortable with basic CRM/scheduling software (we'll train you on ours). Reliable high-speed internet and a quiet home workspace. Prior customer service, sales, or front-desk experience a plus (fitness/wellness a bonus, not required). Self-starter who can work independently with light supervision. Pay & Logistics $17–$22/hour depending on experience. Remote — provide your own computer/headset. Paid training on our systems and scripts. This is a remote position.