Product Owner - Mortgages

At ING Australia, we believe in empowering our people to do their best work. We foster a culture of innovation, collaboration and inclusivity, where fresh ideas are encouraged, achievements are celebrated, and career growth is supported. If you're looking to make a meaningful impact in a high-performing, customer-focused environment, we'd love to hear from you. We're looking for an experienced Product Owner to join our Mortgage Originations team and play a pivotal role in shaping the future of home lending. This is an opportunity to transform the mortgage journey, delivering innovative solutions that make it simpler, faster and more seamless for customers. In this role, you'll lead an Agile squad responsible for delivering strategic initiatives that enhance the mortgage origination experience through digitisation, automation and process improvement. You'll work closely with stakeholders across Product, Technology, Operations and Risk to prioritise delivery, manage competing demands and ensure solutions align with ING's strategic objectives. Success in this role will come from your ability to balance customer needs, business priorities and regulatory requirements while driving measurable outcomes. By leveraging customer insights, data and continuous improvement practices, you'll help create exceptional customer experiences, improve operational efficiency and support ING's ongoing growth in home lending. What you'll do Lead an Agile squad to deliver strategic mortgage origination initiatives that support ING's customer and business objectives. Own and prioritise the product backlog, translating business priorities into clear user stories and actionable delivery plans. Champion the voice of the customer, identifying opportunities to streamline processes, improve customer journeys and reduce time-to-decision. Partner with stakeholders across Product, Technology, Operations, Risk and external vendors to deliver high-quality, compliant solutions. Drive continuous improvement through data-led insights, performance monitoring and ongoing optimisation of products, processes and experiences. What we're looking for Proven experience as a Product Owner, Product Manager or similar role within an Agile delivery environment. Exceptional experience managing product backlogs and leading digital transformation or process improvement initiatives. Customer-centric mindset with a demonstrated ability to design and enhance end-to-end customer journeys. Sound understanding of risk, compliance and regulatory requirements, ideally within financial services or lending. Exceptional stakeholder management, communication and influencing skills, with the ability to align diverse teams around shared outcomes. What’s in it for you? Discounted ING Health Insurance An additional Rest Day to support your wellbeing An IMPACT day to volunteer on approved sustainability activity About Us At ING, we’re all about making life simpler and more rewarding - for the people who bank with us, the team members who work with us, and the communities we’re proud to support. Joining ING means stepping into an environment where your individuality isn’t just welcomed - it’s celebrated. We’ve built a culture that’s fun, inclusive, and supportive, giving you the freedom to be yourself, so you can do your thing. Whether you’re taking ownership of exciting projects, thinking outside the box, or working with global colleagues, you’ll find ING is the kind of place where growth isn’t just a possibility; it’s a promise. As a WGEA Employer of Choice for Gender Equality and Family Inclusive workplace, you’ll feel the difference in how we value and champion our people. We make hiring decisions based on your skills, capabilities, and how you align with our values - not on ticking every box. So, if you’re interested but don’t meet all the criteria, we encourage you to apply. We’re invested in fostering a diverse and inclusive workplace where everyone feels like they belong. We’re your allies in helping you do your thing during the recruitment process, so let us know (email below) if you require any support or adjustments when you apply Sound like your kind of vibe? We can’t wait to hear from you! (One last note: We operate using a direct talent sourcing model, so no agency introductions, please.) ING is Australia’s most recommended bank according to RFI GlobalX’s Consumer Atlas Survey, January–June 2025 (n = 29,510) when compared to customers of the 10 largest ADIs operating in Australia. Need more? Contact: Skye Griffiths on [email protected] For support and adjustments, including DEI, LGBTQI+ confidential application support enquiries: [email protected] Applications close 27 July #LI-DNI