Patient Access and Intake Coordinator

Description

At ScionHealth, we empower our caregivers to do what they do best. We value every voice by caring deeply for every patient and each other. We show courage by running toward the challenge and we lean into new ideas by embracing curiosity and question asking. Together, we create our culture by living our values in our day-to-day interactions with our patients and teammates.

Job Summary

The Patient Access & Intake Coordinator plays a key role in facilitating a smooth and efficient patient admission process. This position provides vital administrative and operational support to the Business Development team and the Central Access and Authorizations Team (CAAT), ensuring timely initiation and management of referral activity.

Responsible for launching the referral management process, the coordinator oversees admission workflows, gathers and verifies required documentation, coordinates information for necessary approvals, and communicates essential information to relevant departments. Acting as a central liaison between Business Development, facility leadership, and CAAT colleagues, this coordinates admission logistics, confirm readiness to receive the patient, and ensure all clinical and operational details are aligned prior to arrival.

This role actively contributes to quality improvement, problem solving, and productivity initiatives within an interdisciplinary team model, demonstrating accountability and a commitment to operational excellence.

Essential Functions

• Serves as key team member of the new Central Access and Authorizations Team (CAAT), focused exclusively on intake of referrals and building the initial case for patient admission.
• Responsible for initiating any patient referral by establishing patient account in appropriate referral management platform

• Performs a wide variety of typing assignments, including entering demographic information into referral platform and/or Meditech for admission
• Works with business development team to gather patient information, admission and facility details from multiple referral platforms and sources
• Validates data and enters complete details into referral platform, establishing the foundation for successful benefit verification, initial prior authorization and ultimate patient admission
• Manages the entry of care transition program referrals into appropriate platform and working with business development team to manage those referrals

• Supports the business development team in coordinating the admission of the patient by coordinating bed assignments and any necessary admission paperwork, in collaborating with designated owner at the facility.

• Confirms that insurance verification / auth is complete
• Validates patient account and profile and PIC days in appropriate systems of record
• Communicates specific patient needs for bed, equipment, supplies, pharmacy, and consult services based on information received from business development team
• Provides hospital team with needed information on pending/new admissions
• Coordinates bed availability with facility house supervisor

• Responsible for working with the business development team to maintain accuracy and integrity of the pending referral log in the referral platform, which may include:

• Review and reconciliation of referral log reports
• Review and reconciliation of patient accounts in referral management systems

• Participates in continuing education/ professional development activities
• Learns and develops full knowledge of the CAAT Admission Processes and actively seeks to continuously improve them.
• Learns and has a full understanding of scheduling and pre-register routines in Meditech and any other referral platform utilized by the CAAT team (i.e., Referral Manager)
• And ad hoc duties as assigned that fall within scope of the CAAT team

Knowledge/Skills/Abilities/Expectations

• Team player, able to communicate and demonstrate a professional image/attitude
• Excellent oral and written communication and interpersonal skills
• Strong computer skills with both standard and proprietary applications
• Data entry with attention to detail
• Conducts job responsibilities in accordance with the standards set out in the Company’s Code of Business Conduct, its policies and procedures, the Corporate Compliance Agreement, applicable federal and state laws, and applicable professional standards.
• Communicates and demonstrates a professional image/attitude for patients, families, clients, coworkers and others
• Adheres to policies and practices of ScionHealth
• Must read, write, and speak fluent English
• Must have good and regular attendance
• Approximate percent of time required to travel: N/A

Qualifications

Education

• High School Diploma or GED required
• Associates or Bachelors Degree preferred
• Preference towards a healthcare related area of concentration or be a licensed health care provider or equivalent experience.

Licenses/Certifications

• None Required

Experience

• Experience in a healthcare related area is preferred.
• Work experience in post-acute care a plus.

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