Onboarding Specialist

About Wolt

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.

Day-to-day in this role you’ll:

• • Managing the end-to-end onboarding process for new venues, including reviewing partner information, validating contracts, coordinating menu setup and translations, and organizing full photo coverage.
• • Setting up Wolt gear, providing training on its usage, and conducting both online and offline sessions on the Wolt Merchant app.
• • Establishing strong partner relationships within the first 30 days post-launch, ensuring engagement and operational readiness.
• • Supporting technical integrations (API or SFTP) and taking ownership of complex onboarding and integration cases.
• • Leading local and global onboarding-related initiatives and providing mentorship to Onboarding Associates when needed.
• Train and mentor new joiners into the role.
• Be involved in broader projects that optimize daily operations.

Our humble expectations:

• Has 1+ years of experience in onboarding, operations, or partner success, ideally in a fast-paced environment.

• Demonstrates excellent problem-solving and organizational skills, with strong attention to detail and the ability to prioritize tasks effectively.
• Possesses strong interpersonal and communication skills, adaptable to different audiences and situations.
• Is proactive, accountable, and able to work independently to drive outcomes.
• Is fluent in Russian, has good command of Kazakh, and speaks intermediate English.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.