Lead Qualification Representative

Inbound Lead Development Representative Who We Are   Harte Hanks (NASDAQ: HHS) is a Business Experience Orchestrator (BXO) — a strategic partner that integrates strategy, data, technology, people, and operations to drive revenue, retention, and operational efficiency. We operate across six core capabilities: data, marketing, sales, customer care, fulfillment, and logistics, connecting the full customer and product lifecycle. With over 100 years of heritage and a global presence spanning North America, Asia-Pacific, and Europe, we combine the scale of an international organization with a boutique, collaborative approach. We help large and mid-sized B2B and B2C brands engage and support their customers, particularly in high-touch, experienced-critical sectors. Working at the intersection of front-office growth and customer experience with back-office execution, we enable leading organizations to design, activate, and optimize meaningful, measurable outcomes. What sets us apart is how we deliver: relentlessly human, powered by technology, and driven by results. By bringing together people, data, and intelligent technology, we create high-impact experiences that make a difference. As a highly connected, multi-disciplinary organization, we offer our people the freedom to grow beyond a single path, empowering them to build diverse, global careers across functions, industries, and teams.  Position Overview   Are you looking for a remote role that can utilize your customer service skills to your maximum potential? Do people often come to you when they need assistance or guidance online? Are you comfortable multitasking in fast-paced environments? If you answered yes to any of these questions, you may be ready to become a #Hartemate!  Lead Inbound service representatives provide remote support to individuals who may need assistance with their payroll services.   You will enjoy this role if you are able to think quickly and multitask while paying special attention to customer details.  Key Responsibilities Handle client customer service and technical support product related inquiries via phone, chat, and email in multiple languages  Ask probing questions and use critical thinking to determine next steps with empathy and patience  Clearly document the caller’s inquiry, troubleshooting steps taken and resolution/next steps (including routing to the proper queue)  Follow proper and professional escalation procedures  Requirements Must reside in one of the following states: AR, CO, FL, GA, KS, NC, NH, NJ, OH, OK, OR, PA, TN, TX, VA   Must pass all assessments, background, and drug screening  High school diploma or equivalent  Ability to communicate through verbal and written English and French-(Quebecois) fluently  Ability to type quickly and accurately  Ability to handle high chat and call volumes  Strong customer service and de-escalation skills  Strong attention to detail  Analytical thinking and problem-solving   Ability to navigate multiple windows and applications to provide accurate information to end user  Ability to work flexible shifts based on business needs  Prior CRM Experience What We Offer Group Health and Wellness (Medical, Dental, and Vision) 100% Remote Health Savings Account (HSA) Educational Assistance Voluntary plans, including critical illness, accident, and hospitalization 401k plan with Company Match and Roth contributions | Immediate vesting Pet Insurance, free legal services, employee discount programs, and more…. Equal Opportunity Employer / M / F/ H / V