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About us
Satispay began by rethinking the simple act of a payment to remove the friction from our daily routines. But we didn't stop there. Today, we are building a complete financial platform designed to empower people and concretely improve their lives. By giving our 6 million users a clear, open path to pay, save, and invest, we are evolving into the definitive destination for every financial need.
What you'll be doing
As our KYC Analyst, you will be at the forefront of ensuring seamless onboarding experiences for our consumers. You’ll be the person who ensures a comprehensive approach to risk mitigation and regulatory adherence while maintaining a great UX for our customers.
Here's what your day-to-day will look like:
- Perform due diligence – Ensure appropriate client documentation is captured and provide timely onboarding for new consumers, using country-specific knowledge to confirm identity document authenticity.
- Meet productivity and compliance targets – Manage a daily case queue and ensure consistent throughput while maintaining high-quality standards and SLAs.
- Analyze and assess profiles – Verify identities, identify potential red flags, and conduct detailed customer risk assessments, escalating high-risk cases to the FinCrime team.
- Assist customers – Provide assistance primarily via email during the verification and activation process to ensure a smooth and efficient experience.
- Perform periodic reviews – Support refresh activities, re-verifying customer information and reassessing risk when triggers occur.
- Utilize screening databases – Triage potential matches (PEP/sanctions/adverse media), reducing false positives through careful analysis and resolution.
Who we're looking for
We need a problem-solver who loves teamwork and gets things done. If you're curious and ready for real ownership, you'll fit in! Does this sound like you?
- Working background – You have at least 1 year of experience in a similar role, ideally in a startup or the financial sector; customer care experience is also valued.
- Relevant Experience – Experience in a high-volume, metrics-driven KYC or customer support role (e.g., meeting daily/weekly targets).
- Legal framework knowledge – Direct experience or comprehensive training in anti-money laundering (AML) and Know Your Customer (KYC) procedures.
- Language proficiency – Fluent in English. Knowledge of Italian is considered a plus.
CareAbout: how we support your impact
We move fast, and evolution never stops. It's a fun ride, but it can be challenging. To make sure our people truly thrive, we're committed to making their lives easier, both in the office and out in the world. That's why we created CareAbout:
- ❤️ Health (Private insurance for you and your family, psychological support with Serenis, mental health workshops)
- 💰 Financial resources (Stock Option Plan, Meal vouchers, Relocation support if you’re moving countries)
- ⚙️ Growth and development (Professional development programs, Internal mobility, Language courses with Preply)
- 🌱 Flexibility (Unlimited PTO, Hybrid working policy*, Flexible working hours)
- 👨👩👧 Family (Enhanced parental leave, Additional leave for child sickness)
*We embrace three days per week in-office (Tuesday and Thursday + 1 of your choice), with the option to request extra remote time.
Equal opportunity employer
At Satispay, we're proud to be an equal opportunity employer. We celebrate diversity and inclusion, welcoming individuals of all backgrounds. This opportunity is open to everyone, regardless - for instance - of race, colour, religion, sex, gender identity, sexual orientation, and national origin. Join us in a workplace where everyone belongs!
Learn more about us
Our values and pillars aren't just fancy words on a page - they really shape everything we do. Explore them here https://www.satispay.com/en-it/company/values/.
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By submitting this application, I acknowledge that I have read and understood the content of the Privacy Policy https://www.satispay.com/en-it/legal-hub/privacy-policy/candidates/