Junior Account Manager

JOB PURPOSE:

We are seeking an ambitious and commercially minded Junior Account Manager to join our Sales team and support the management of key national retail accounts. Reporting to the National Account Manager, you will play an integral role in analyzing sales data, developing strategic customer partnerships, driving profitable sales growth, and delivering exceptional customer service across a portfolio of grocery/retail customers.

The ideal candidate for this role will have sales analytics experience within the consumer/beauty product industry. In addition, this individual will support smaller grocery accounts working closely with the National Sales Manager to whom the position reports.

This role provides an excellent opportunity to develop a career in Account Management. You will work collaboratively with internal teams including Marketing, Category, Supply Chain, Finance, Customer Service, and Demand Planning to execute customer strategies, deliver business objectives, and support the continued growth of our wholesale retail partnerships.

ESSENTIAL FUNCTIONS:

• Achievement of targets. Monthly, quarterly, annual sales and profit targets.
• Ensure flawless implementation of all new product development and achievement of required distribution objectives.
• Responsibility for the development, maintenance, and implementation of all administration.
• Preparing reviews for all accounts within his/her responsibility, including strategic planning and resource allocation to achieve account objectives.
• Build multi-level contacts and develop productive business relationships with external customers
• Manage and control all promotion expenditure within your responsibility in line with the company’s guidelines, to ensure an optimum return on investment.
• Develop and improve tools and systems to monitor the marketplace, our brands and competitor’s performance.
• Effectively collaborate and coordinate activity within internal departments, category, customer marketing, finance, and customer services to deliver company’s business priorities.
• Own and drive initiatives which deliver improved levels of customer service and satisfaction.
• Responsibility for ensuring identified expenses are kept within budgeted guidelines and completed on time as required by company policy.
• Ensure personal developments by implementing agreed training and development objectives
• Drive Off-Shelf Promotional Programs to increase sales through off-shelf promotional programs by developing profitable display features and winning feature space within retailer opportunities
• Implement Holiday Program to grow sales and profit through Global Sourcing initiative. Pursue opportunity to expand sales in Seasonal category by developing optimal offering, navigating online bid process, guide organization through retailer requirements and timeline of direct import program.
• Share and Leverage Category Success Stories. Serve as “thought leadership” to the PPI Trade Marketing & Sales organization by regularly share product / category success stories to use with other retailers to drive incremental sales across the organization.
• Identify business opportunities through collaboration and optimize profitability through negotiation with retailer and FBB Marketing / PD organization. Translate those business opportunities into account-specific strategies and tactics that drive market share and growth.
• Integrate and analyze multiple data sources to create strategies and programs that deliver win-win outcomes through innovation and collaboration with the account team
• Connect, develop, and maintain relationships with key Retailer Organization contacts, including Buyers, Merchants, Modular Development, Replenishment, Transportation, and Logistics. Cultivate account relationships to understand customer needs and goals to capitalize on business opportunities
• Build rapport, communicate strategy, and negotiate with customer decision makers, resulting in increased distribution, shelving, merchandising, and improved marketing of FBB brands.
• Analyze sales trends and supply chain efficiencies to make recommendations to maximize opportunities, while analyzing forecasting metrics and data to ensure accuracy targets are met.
• Track and report monthly forecast versus actual POS reports, pro-actively addressing potential issues with logistics and inventory levels using monthly key performance indicators (fill rate, in-stock % and carrier on-time %).

QUALIFICATIONS:

• Bachelor's degree in business, commerce, marketing, or related discipline
• Minimum 2-3 year’s experience in account management, sales analysis and support, customer management, or FMCG/consumer goods sales
• Experience working with major retail grocery chains, wholesale customers, military or distributors
• Knowledge of retail sales reporting, category management principles, and promotional planning
• Proactive, collaborative, and adaptable, with a commitment to delivering outstanding customer outcomes
• Familiarity with syndicated market data (such as Circana/IRI or NielsenIQ) is an advantage
• Strong commercial awareness and an interest in developing a career in Key Account Management
• Strong organizational skills with the ability to manage multiple priorities and meet deadlines

Special skills required:

• Open and accessible communication style, with the ability to consistently achieve positive results
• Comprehensive knowledge of the consumer products industry, the category, brand strategies, competitors, classes of trade, with the ability to apply this knowledge to solve complex problems successfully
• High level of proficiency in Microsoft Excel, PowerPoint, and Microsoft Office
• Excellent oral and written communication skills
• Ability to develop and share business presentations
• Strong analytical skills with the ability to interpret sales data and translate insights into recommendations
• Excellent people skills with the ability to work well across cross functional teams.
• Passion for the products and business
• Results-oriented with a constant sense of urgency; think like an owner and be curious
• Thrives in a fast-paced environment, while maintaining an enthusiastic hunger for business
• A valid driver's license and willingness to travel to customer locations when required.

What We Offer

• Competitive salary and annual performance incentive
• Professional development and mentoring from experienced National Account Managers
• Career progression opportunities within Key Account Management and Sales Leadership
• A collaborative, high-performing team environment
• Employee product discounts and wellbeing initiative.
• Comprehensive benefits package, including paid leave and health benefits

Equal Opportunity Employer

We are committed to fostering an inclusive workplace where everyone is treated with respect and can succeed. We welcome applications from individuals of all backgrounds and make employment decisions based on merit, qualifications, and business needs.

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