Head of Prop Operations

Responsibilities : Trader Lifecycle & Risk - Oversee the evaluation-to-funded pipeline: onboarding, KYC, transitioning traders from simulated challenges to live/funded accounts - Enforce trading rules and risk parameters (drawdown limits, breach detection, rule violations) across the trader base - Compile firmwide and individual trader metrics and reports; monitor overall exposure Payouts & Finance Operations - Manage the payout process end-to-end: verification, approvals, fraud checks, payment scheduling - Coordinate with relevant teams on capital allocation, revenue reconciliation, PSP relationships etc Technology & Platform - Own the operational stack: trading platform requirements for prop, dashboards, CRM, back-office tooling - Ensure uptime, data integrity, and rapid troubleshooting of execution/feed issues; bridge traders, support, and dev teams Team & Vendor Management - Lead support, risk, and onboarding staff; set SLAs, SOPs and performance standards - Where needed; manage third-party vendors involved in Operations such as payment providers, platform suppliers, PropTech etc Process & Scale - Assist in building repeatable, documented workflows and automations to reduce manual load as the trader base grows - Drive continuous improvement across operations, onboarding, compliance, and support functions AI Tooling - Assist in the deployment, training, and ongoing improvement of AI tools across the operation — from customer support and onboarding to finance, risk, and internal ops workflows - Curate and maintain the knowledge bases that feed these tools so outputs stay accurate as products and rules evolve - Define what AI handles autonomously vs. what escalates to a human, especially for sensitive or high-risk actions - Monitor performance (accuracy, reliability, resolution rates, user satisfaction) and run feedback loops to retrain on failure cases - Set guardrails and compliance controls so CS AI tools stay within policy, protect data, and don't take unauthorised actions - Keep an auditable record of prompts, model changes, and policy updates so AI behaviour remains traceable Innovation & Ideation - Contribute to the ongoing innovation of the project, bringing prop-industry experience to bear on new product and feature development - Advance ideation for sales initiatives, drawing on knowledge of what drives trader acquisition and conversion in the space - Input on branding and marketing concepts, helping shape positioning that resonates with the trader base and differentiates from competitors - Act as a sounding board for strategy, spotting opportunities and gaps informed by hands-on experience across the prop ecosystem