Front Desk Agent

ROCCO FORTE HOTELS HOTEL SAVOY Florence FRONT DESK AGENT Main Purpose: The Front Desk Agent acts as Guests’ first point of contact and manages all aspects of their reservation. He/she should be proactive in exceeding Guests’ requirements and cooperating with colleagues. Reports to: Rooms Division Manager. Main duties & responsibilities: - Carry out all Front Desk operations, according to the company policies, procedures and standards, exceeding Guests’ expectations; - Responsible for providing …