Customer Onboarding Engineer | Implementation Specialist - ES

Welcome to Infraspeak. Our mission is simple: to transform facilities management with a collaborative platform that unifies every part of FM operations into one cohesive system — enabling every stakeholder to Work as One . We go beyond traditional tools, eliminating fragmented systems in complex operations. Our platform ensures end-to-end collaboration across FM teams, processes and assets — with no silos, blind spots or overload. Born in Porto , Portugal, we’re now a global company serving customers in 45+ countries and backed by top investors. But we’re just getting started . We believe in ownership, collaboration, and meritocracy. We believe that only great teams build great products — and that includes our customers. We believe happiness is in the journey, not just the destination. Above all, we are guided by our purpose: to Be a Source of a Good Life — for our customers, our team, and the broader community. Who are we looking for? We seek a technically-minded specialist for the full client onboarding lifecycle in Spain , with potential support for the French Market . This is not a typical implementation role; our most successful candidates have an engineering (Mechanical, Civil, Electrical) or facilities/maintenance management background. We want you if you have this hands-on technical knowledge and want a customer-facing role. You will be the client's primary technical expert and project manager, responsible for configuring our solution, training users, and ensuring a successful launch. What will you do? Project Management: Lead client implementation projects from kickoff to go-live, managing plans, timelines, and deliverables. Technical Configuration: Analyze client needs and configure/customize our platform to create a functional solution. Client Training & Onboarding: Train all levels of client staff to effectively use the newly configured system. Technical Troubleshooting: Serve as the expert support to identify and resolve technical issues during implementation. Stakeholder Communication: Keep clients and internal teams informed of project status, risks, and timelines. Customer Success & Commercial Acumen: Ensure client satisfaction and identify/support upsell/cross-sell opportunities. Product Feedback: Collect and channel client feedback to Product and Engineering teams. Documentation: Create client-specific documentation for all configurations. Who are we looking for? Spanish: Native-level or fluent. English: Business-level fluency. French: Bonus points for Business-level fluency. Location: Based in Porto, Portugal, or Barcelona, Spain. Technical Background: A strong background in engineering (Mechanical, Civil, etc.) or practical experience in facilities/maintenance management. Implementation Experience: Proven B2B SaaS experience in a customer-facing role (Implementation, Onboarding, Project Management). Software Proficiency: Experience with maintenance management software (CMMS) or CRM platforms is a significant plus. Communicator & Educator: Natural ability to teach and communicate complex technical concepts. Project Management: Strong organizational, time management, and problem-solving skills. Proactive & Self-Starting: A strong work ethic and ability to manage projects independently. Analytical Mindset: Ability to map complex client requirements to our solution's capabilities. Team Player: Collaborative, with a desire to "keep learning" and share knowledge What do we offer? A challenging, high-growth environment in an agile, global company. Access to our co-working space in central Barcelona. A flexible-remote working culture. Competitive compensation with performance-oriented bonuses, SPIFFs, and incentives. Excellent bonus structure tied to delivery quality and KPIs. Monthly perks and a training budget for professional development. Flexible working hours. Regular training, coaching, and team events. At Infraspeak, everyone is equal, unique, and valued. We believe diversity makes us stronger — shaping our culture, our business, and the world around us for the better — and we're committed to ethical talent acquisition, grounded in respect, fairness, and equal opportunity. Our code of conduct is clear: discrimination has no place here — whether based on age, disability, gender, race, religion or belief, civil or parental status, political views, or any other basis protected by law. "To be a source of a good life" isn't just a statement — it's our mission, and everyone is welcome to join us on that journey.