Customer Facing Supply Chain Specialist (B2B Planning)

At Nespresso, we place people and specialty coffee at the heart of what we do. As part of our team, you'll be empowered to inspire, care, act, and innovate to reach your full potential and reimagine what coffee can be. As a certified B Corporation, we're committed to driving our triple bottom line – People, Profit, and Planet – by delivering an exceptional coffee experience that elevates our community, suppliers, farmers, and each other, channeling our growth-minded spirit to set new standards in global coffee culture. Quality, sustainability, diversity, and inclusion are core to who we are and critical to our vision of driving positive change. Throughout our factories, boutiques, and office locations, Nespresso careers are brimming with best-in-class opportunities for your development and growth. Join us! Job Summary: The Customer Facing Supply Chain Specialist (B2B) ensures flawless execution of the order-to-cash process, compliance with contractual standards and delivery of high service levels to Trade and B2B customers. These B2B customers include Hotels, Restaurants, Cafes, Cruise Ships and other large B2B businesses. This role focuses on operational excellence, chargeback prevention and cost-to-serve optimization, while leveraging AI and automation tools to improve productivity and accuracy. The Customer Facing Supply Chain Specialist will also support continuous improvement initiatives and collaborates with internal teams and external partners to sustain efficiency and customer satisfaction. This is a hybrid-based role located in Manhattan, NY (Herald Square) – working 2 days/week onsite and 3 days/week remote. Responsibilities: Execute and Monitor Order-to-Cash Process