Client Service APAC – Consultant

The Senior Client Services Consultant – APAC plays a critical role in driving end-to-end client service delivery, operational excellence, and strategic initiatives across the APAC region. This role goes beyond execution—serving as a trusted advisor to stakeholders, a leader of transformation initiatives, and a key contributor to regional service strategy. You will oversee complex client engagements, lead high-impact projects, and continuously enhance processes to improve service quality, client satisfaction, and operational efficiency. Key Responsibilities/ Capabilities Client Service Leadership & Stakeholder Management Act as a primary point of contact and escalation partner for complex client service matters across APAC Build strong relationships with regional stakeholders, front office, and global partners, ensuring alignment and effective collaboration Provide expert advisory on ING channel capabilities, onboarding solutions, and service optimization Lead client engagements, demos, and solution discussions with a consultative approach Operational Excellence & Service Delivery Drive end-to-end ownership of client service operations, ensuring high standards of accuracy, timeliness, and compliance Identify and implement process improvements, automation opportunities, and control enhancements Proactively manage risks, issues, and escalations, ensuring timely resolution and mitigation Champion best practices and standardization across processes and regions Project & Transformation Leadership Lead and deliver strategic initiatives (e.g., migrations, digitalization, service enhancements, and change programs) Manage project scope, timelines, dependencies, and stakeholder expectations Provide structured updates to senior stakeholders, including risks, progress, and key achievements Drive continuous improvement initiatives aligned with regional and global transformation priorities Governance, Risk & Compliance Ensure adherence to global policies, procedures, and regulatory requirements Support Internal audits and reviews by providing accurate documentation, analysis, and insights Strengthen controls and governance frameworks within client service delivery Minimum Qualifications and Capabilities Proven experience in Client Services, Sales, or the Banking/Financial Services industry, with strong exposure to APAC markets preferred Demonstrated ability to engage, influence, and build relationships with clients and stakeholders across different seniority levels Excellent communication and presentation skills, with the ability to clearly articulate complex concepts in a structured and client‑focused manner Strong commercial mindset with the ability to identify client needs and translate them into actionable solutions Experience in Payments, Cash Management, or Corporate Banking products is highly advantageous