Client Manager - Publishing

The Client Manager plays a pivotal role in delivering a high-quality, relationship-led service to a diverse portfolio of key publishing clients. Acting as a primary point of contact and strategic partner throughout the client lifecycle, the role focuses on enhancing client value, maximizing revenue opportunities, and ensuring a seamless experience. Through close collaboration with internal teams and client-first approach, the Client Manager supports long-term client retention and drives continued business growth. Job Description Client Management & Strategic Development • Serve as the dedicated Client Manager for a portfolio of clients, delivering a seamless and premium client experience from initial engagement through to long-term partnership. • Drive additional revenue for Clients by implementing a lean forward approach, continually looking for ways to ensure maximum value from the deal. • To continually strive to hit dedicated KPI’s for Client Relations team, increasing value and satisfaction across all deals. • Act as a primary point of contact for a portfolio of clients, maintaining clear, proactive and tailored communication through regular emails, calls, and meetings. • Liaise with Operations for onboarding processes, ensuring clients are seamlessly integrated & continually updated throughout. • Oversee the efficient handling of client queries, collaborating with internal business units to ensure timely, accurate responses and resolution of issues. • Collaborate with clients to understand their needs and objectives, developing and refining strategies aimed at maximizing their publishing revenue. • Proactively identify opportunities for clients to gain greater value from the services offered, leveraging available business tools and insights to assess client performance, uncover revenue, and recommend tailored strategies. • Leverage business tools & insights to support client communication, delivering Quarterly Business Reviews for a portfolio of clients. • Regular health-checks on client portfolio to ensure any issues our spotted & flagged accordingly. • Serve as a trusted music publishing advisor for your portfolio of clients, offering tailored guidance on best practices, effective copyright management and income maximization across sources. Client Experience Enablement • Collaborate with internal business units (including Marketing, Copyright, Finance and Sync) to enhance client servicing, representing clients’ evolving needs in the development of service delivery standards and strategies. • To be the internal advocate for a client portfolio, ensuring key revenue sources are flagged & actioned. • Build and maintain strong internal & external relationships in order to maximize the value of the deal, ensuring clients needs are met whilst balancing positive relationships with stakeholders. • Actively contribute to Client Services team meetings, helping to define clear actions, goals and priorities that drive impactful outcomes for managed clients and ensure a consistent, premium service delivery. • Drive client engagement initiatives that promote education, retention, and long-term client partnership, collaborating with the Marketing department to deliver campaigns and events. • Leverage knowledge and understanding of clients to identify and share with the Global Sales team any cross-sell, upsell or downsell opportunities. Industry Relations & Client Outreach • Represent the company to the highest standard and its values at industry events, fostering relationships with existing and prospective clients while expanding our network of key stakeholders. • Ability to establish context in conversations & communications to drive opportunity. • Exceptional verbal and written communication, with the ability to convey complex information to a range of internal and external stakeholders. • Strong interpersonal skills with a natural ability to build relationships focused on trust and transparency across diverse client types. • Analytical skills and strategic thinking to interpret client data and develop actionable improvements. • Excellent organizational and time management abilities, capable of handling multiple priorities in a fast-paced environment. • Confident in problem solving, conflict resolution, and managing client expectations with care and professionalism. • A confident & vocal presence both internally & externally, with the awareness to raise issues & opportunities in an autonomous manner. • A self-starting approach to problem solving & engagement. • Solid understanding of the music publishing ecosystem and, the evolving global landscape in music copyright. . Demonstrable understanding of the different client profiles (songwriters, managers, labels, publishers, libraries, lawyers) and their unique needs. • Familiarity with CRM systems (HubSpot preferred) Microsoft Office Suite and other data tools is an advantage • Passionate about music, with a strong enthusiasm and commitment to supporting talent and growth. • Client-first mindset, with a proactive and personable approach to service delivery. • Collaborative and team-oriented, able to liaise with both internal and external stakeholders at all levels. • Resilient under pressure and solution-oriented, always seeking opportunities to improve service and outcomes. • Curious and committed to continuous learning, staying informed on industry trends, technologies, and evolving client needs. • Enjoys travelling for work when required as well as attending live music performances.