Operations Automation Specialist - T283

Operations Automation Specialist Type: Full time (With Part-Time ramp-up period) Location: 100% Remote Schedule: US Business Hours Role Overview We are seeking an Operations Automation Specialist to design, build, and optimize our digital operations infrastructure. This is not a data entry or basic admin role—we need a highly technical, self-driven systems specialist who can connect platform workflows, build intelligent AI agents, and eliminate manual bottlenecks. Key Requirement: You must come in with strong, expert-level existing knowledge of automation mechanics and API logic. Minimal training on fundamentals will be provided; you are expected to troubleshoot and deploy solutions independently. Key Responsibilities Workflow Automation & AI Deployment: Architect and implement end-to-end automation pipelines utilizing ChatGPT/OpenAI APIs, Zapier, custom webhooks, and APIs to streamline business operations. Systems Integration: Seamlessly connect and maintain communication between our core software stack, including SmartMoving, RingCentral, Gmail, Mailchimp, Samsara, and Discord. AI Chat Agent Development: Build, train, and manage conversational AI chat agents to optimize internal communications and customer touchpoints. Data Structuring & Formatting: Design clean, reliable data mapping protocols across platforms (e.g., transforming raw RingCentral call notes into structured, actionable fields within SmartMoving). Independent Troubleshooting: Monitor system logs, proactively identify data-flow breakages, and rapidly engineer fixes without requiring technical supervision. Technical Innovation: Stay at the forefront of the emerging AI landscape, continually testing and proposing new tools or methodologies to improve company efficiency. Required Qualifications Proven Automation Portfolio: 3+ years of experience building complex, multi-step zaps, handling raw webhook payloads, and configuring API authorizations. Tech Stack Mastery: Hands-on, deep familiarity with CRM/logistics tools (ideally SmartMoving), communication platforms (RingCentral, Discord), and fleet/marketing data (Samsara, Mailchimp). Data Literacy: Strong capability in manipulating and formatting data structures (JSON parameters, text parsing, and regex logic). Architect Mindset: Ability to look at a manual, disorganized business process and independently map out a frictionless, automated solution. Communication & Autonomy: Exceptional written English skills, a highly proactive troubleshooting attitude, and the comfort level to work completely unmanaged. Work Structure & Expectations The Ramp-Up: This role begins as a specialized part-time engagement with an immediate pathway to full-time hours as you successfully optimize our primary system workflows. No Hand-Holding: You will be given high-level operational objectives and the access keys; you are expected to research, test, and present finalized solutions.