Site Manager - Editions

Join us in our mission to transform the way people shop and eat, where impact, innovation and growth drive everything we do. Our Engineering teams tackle complex technical challenges across a global, three-sided marketplace, building and scaling systems that serve millions of customers, riders and partners every day.

We’re looking for a Site Manager - Editions to join our Dubai team. In this role, you’ll help us drive the highest performance possible within their respective site, including maximising customer satisfaction, optimising productivity and achieving site personnel costs, maintaining strong stock accuracy, tightly controlling inventory and minimising all wastage.

WHAT YOU’LL BE DOING

You’ll be joining the Deliveroo Editions team. Deliveroo Editions were the world's first delivery only kitchens, and we are still the market leaders in helping our restaurant partners succeed. We entered this space in 2017 and operate across various markets and have since perfected the art of getting customers their deliveries in the fastest and most pleasant way possible. These super kitchens provide restaurant owners with an end-to-end solution for fulfilling customer orders with the highest possible standards - outperforming their brick & mortar KPI’s! This is the reason why many of the industry's leading brands (such as Dishoom, Wingstop, Five Guys, and Pickl) have chosen Editions to help them grow their brands and develop new ones! As such, Editions is a delivery-only kitchen network that brings exclusive restaurant brands into high demand areas.

Here’s what your day-to-day might look like:

• Own the day to day operations in your site.

• Lead through your respective team working closely with your site team and the multi-site manager to achieve all company objectives and goals. This will require an ability to effectively prioritise tasks and activities on shift whilst retaining the ability to get stuck in.

• Lead in accordance with the Deliveroo values and ensure your team follows suit.

• Develop, train and motivate all employees to achieve ambitious targets

• Demonstrate operational excellence by meeting KPI targets for your respective site constantly seeking to improve.

• Supervise compliance to company standard operating procedures (SOPs) through robust supervision, impactful coaching and inspirational leadership.

• Execute cost control and adherence to budgets. As the Site Manager you will have direct control of Opex spending, Maintenance and will influence on utilities and labour spending

• Keep all relevant trackers, logs and sheets up to date with operational and financial data.

• Drive strong standards within your site, adhering to space management principles in addition to delivering a clean, tidy, organised site environment.

• Be responsible for ensuring compliance with all Health & Safety and Due Diligence measures in place for daily operations. Ensure all product recalls and withdrawals are actioned as per company guidelines (eg. Ancillaries).

• Ensure Food Safety regulations are being followed on site. Work closely with your site team and multi-site manager to train the team on new food safety requirements, holding partners accountable for compliance.

• Supervise accurate timekeeping within your sites ensuring team members appropriately record their shifts, take breaks as per policy and adhere to working time directive requirements.

• Ensuring appropriate staffing at site to maintain daily operations.

• Carry out regular Health & Safety checks, including completion of requisite internal audits to monitor compliance to standards.

• Participate in relevant meetings ensuing contribution and clear communication where appropriate.

• Monitor customer feedback seeking opportunities to improve the customer experience.

• Own the relationships with your restaurant partner kitchen teams, holding weekly and monthly meetings with the chef in charge to discuss performance and strengthen relationships.

• Maintain good relations to uphold Deliveroo’s positive reputation with all external parties, e.g. neighbours, landlords, contractors.

• Liaise with your various counterparts across the business to improve overall operational performance.

• Participate in projects, initiatives and activities to improve the operating model and achieve company objectives

WHAT YOU’LL NEED TO THRIVE

Our ideal candidate will bring strong expertise in some of these areas and curiosity to grow in others:

• Minimum of 1-2 years of junior management food & beverage experience. Ideally in the restaurant industry

• Be adaptable and embrace change as it presents itself. Our business is still evolving and new exciting opportunities continue to surface. Standing still is not an option at Deliveroo or in site operations. You will be empowered to play a unique part in defining how your role is best achieved. Autonomy and adaptability are key ingredients to be successful.

• A good understanding and track record in influencing KPI performance

• Possess a commercial acumen with an ability to identify opportunities to grow Order Volume & Gross Merchandise Value (GMV)

• Demonstrates the ability to think on their feet and solve problems in a fast-paced environment

• Great knowledge of food safety and health and safety compliance requirements

• Previous experience in leading a team of several direct reports

• Can demonstrate excellent communication skills, both verbally and written

• Organised individual with strong attention to detail

• Tech-savvy and comfortable working with numbers (experience with Looker preferred)

• ‘Can do, never give up’ attitude and the desire to grow and succeed with one of the world's fastest growing food-tech companies

• Right to work in the relevant country

• Able to comply to company working expectations (e.g. weekend working)

WHY JOIN US?

At Deliveroo, you’ll do work that matters, solving real-world problems in a three-sided marketplace that’s constantly evolving.

We’re food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better. Working here you can expect to:

🔧 Solve meaningful problems at real scale
Work on a complex, always-on marketplace that impacts millions every day.

🌱 See your impact, fast
Ship, test and improve ideas quickly in a low-hierarchy, high-ownership environment.

🧠 Grow through challenge and ownership
Take on big, ambiguous problems and accelerate your career with strong support.

🌎 A culture built for builders
High standards, collaboration, flexible working and continuous learning.

We aim to create a fair process that lets your skills shine—our interview typically includes 3-4 stages. Find more about how we hire here.

OUR GLOBAL STRUCTURE

Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team.

DIVERSITY, EQUITY AND INCLUSION

At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong.

We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.

If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience.

If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!