ServiceNow Configuration Manager (Top Secret Clearance Required)

Description Please note: This role is contingent upon a contract award. While it is not an immediate opening, we are actively conducting interviews and extending offers in anticipation of the award.  As a Senior   ServiceNo w Configuration Manager   you   play a pivotal role in successfully   leading the design and   deploy ment of   ServiceNow solutions for our clients. In this role, you will   lead the design,   configur ation , customiz ation , and implement ation of   ServiceNow applications to meet specific business requirements. Your technical   expertise   and leadership , attention to detail, and commitment to excellence will contribute significantly to the success of our projects and the satisfaction of our clients.      Job Location:    Remote work is authorized within the United States .   Must support US Eastern time zone working hours.    *If you accept this position, you should note that ICF does  monitor  employee work locations blocks access from foreign locations/foreign IP addresses and prohibits personal VPN connections.     Your responsibilities include :   Solution   Discovery & Design :   Work closely with Solutions Architects and Business Analysts to understand   and document   the   business outcomes and   functional requirements and   lead   the design of complex, effective   ServiceNow   solutions that align to those needs .    Technical Implementation:   Collaborate with cross-functional teams   and lead the   implement ation of   ServiceNow solutions   that   align with   the designed requirements and ensure solutions meet   industry best practices.   Develop and   maintain   advanced scripts, business rules, and client scripts.   Data Migration:   Support   data migration   design and   activities from legacy systems to ServiceNow, ensuring data accuracy and consistency during the transition.   Validate that data is migrated to the most beneficial ServiceNow data structures,   leveraging   out-of-the-box data schemas before designing custom tables and fields.   Integration Management:   Assist   architects in the design and   integration of ServiceNow with other systems and applications to create seamless end-to-end processes.   System Optimization:   Collaborate with solutions architects to analyze platform performance, design optimization strategies, and implement performance and security improvement configurations, contributing to the overall stability, efficiency, and security of ServiceNow solutions.   Technical Documentation:   Validate   the completeness of the team’s   documentation of configuration s,   customization s, data schemas, and other technical decisions .     Testing and Quality Assurance:   Conduct thorough testing of ServiceNow configurations to   validate   functionality, data integrity, and user experience. Address any issues and perform necessary adjustments to ensure the solution meets the desired outcomes.   User Training:   Support   end-user training to ensure a smooth adoption of the implemented solution.    Change Management:   Support change management efforts by   assisting   senior developers, architects, and   users during the transition period, addressing inquiries, and resolving issues promptly.   Incident and Problem Resolution:   Troubleshoot and resolve technical issues related to ServiceNow implementations. Collaborate with support teams to provide   timely   resolution to incidents and problems.   Best Practices :   Contribute to the development of   ICF’s   best practices and standards.   Adhere to security   and   implementation   best practices and ensure that implemented solutions meet relevant compliance requirements.   Continuous Learning:   Stay updated on the latest ServiceNow features, enhancements, and best practices to enhance the quality of implementations and   maintain   expertise   in   the platform.   Continue certification and training   process   to meet Practice standards and growth areas and contribute to the continued success of the team.   Mentorship:   Provide   technical guidance to Associate ServiceNow Developers and ServiceNow Developers. Support the growth of other Practice members to meet the needs of their role,   the business , and future growth opportunities. Share solutions and lessons learned with the Practice.    Collaboration and Communication:   Work closely with project managers, other implementation specialists, and stakeholders to ensure seamless project coordination and effective , regular   communication , including risks, issues, successes, and overall project status.   Corporate Growth:   Support the development of client roadmaps and solution demonstrations to   identify   and foster new opportunities for ICF services and ServiceNow   licenses   sales. Although not   required , it is encouraged to support proposals (“bids”) for new opportunities, including oral presentations and written technical proposals.   Required Experiences and Certifications   5+ years of experience implementing ServiceNow solutions   3+ years of experience with   building custom applications  and integrations Candidate must have Secret or   Top Secret   Clearance. Must be a US Citizen, must   reside   in the United States,   be authorized to   work in the United States, and perform all work within the United States.   Must have   ServiceNow Certified System Administrator     Valuable   Skills for this Role   Hands-on experience (> 480 hours   each) configuring or building 10 or more ServiceNow applications   Certified Application Developer   Certification   (ServiceNow)   Experience with   using and configuring ServiceNow AI features such as the Control Tower, AI Agents, integrations with other Generative and Agentic AI Tools.   In-depth knowledge of ServiceNow platform capabilities, modules, and best practices   Familiarity with ITIL processes and IT Service Management (ITSM) principles   In-depth knowledge of   scripting   languages, including   JavaScript   and   GlideScript   Strong technical skills, including workflow configuration, and business rule development   Expertise   in designing and implementing complex workflows   The a bility to   independently   create and manage integrations with external systems   Strong problem-solving skills and ability to innovate solutions   Detail-oriented   tendencies   with excellent problem-solving and analytical abilities   The a bility to work effectively in a team-oriented, collaborative environment   Excellent communication and leadership abilities   Understanding of performance optimization techniques #icfcleared Working at ICF ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future. We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer .   Together, our employees are empowered to share their   expertise   and collaborate with others to achieve personal and professional goals. For more information, please read our EEO   policy. We will consider for employment qualified applicants with arrest and conviction records.   Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with   sincerely held   religious beliefs, in all phases of the application and employment process. To request   an accommodation,   please email [email protected] and we will be happy to   assist . All information you provide will be kept confidential and will be used only to the extent   required   to provide needed reasonable accommodations.   Read more about workplace discrimination righ t s   or our benefit offerings which are included in the Transparency in (Benefits) Coverage   Act.     Candidate AI Usage Policy At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or   assist   with responses during interviews (whether in-person or virtual) is not   permitted . This policy is in place to   maintain   the integrity and authenticity of the interview process.   However, we understand that some candidates may require accommodation  that involves the use of AI. If   such an   accommodation is needed, candidates are instructed to contact us in advance at [email protected] . We   are dedicated to providing   the necessary support to ensure that all candidates have an equal opportunity to succeed.   Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position based on full-time employment is : $81,499.00 - $167,644.00 Nationwide Remote Office (US99)