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As a Project Manager, you will be part of the Customer Success (CS) department. We undertake exciting projects at top-tier banks all over the world to implement our online banking solutions. Your task is to manage projects all around the world and be a bridge between Backbase internal teams and our clients.
Backbase is a fast-growing and dynamic environment. Taking upon this position means that you will be a key person in providing effective coordination and communication among all the project stakeholders.
You will be expected to support customers/partners and advise clients on implementing their online applications using Backbase Solution to its full potential.
Fundamentals:
● 5-8 years of experience;
● Can demonstrate experience in the financial sector;
● Can demonstrate experience in startup/scaleup environment;
● Managed a program;
● Agile coach experience is beneficial.
Use of Tools and Methods:
● Superior knowledge of standard software tools related to daily position responsibilities, answers questions for colleagues related to those tools and leads tutorials on best practices for using software tools;
● Provides teams and colleagues and customers with context for how software tools enhance their ability to perform their duties more efficiently and effectively- strongly promotes agile philosophy and ways of working.
Financial Management:
● Able to create tools and processes around internal and external reporting;
● Able to support strategy discussions based on reported data;
● Able to address issues based on data;
● Ensures effectiveness of the project (productivity/billability for the company).
Client Management:
● Able to spot business development opportunities and involve relevant people;
● Able to design and facilitate client workshops;
● Able to spot potential issues and minimize the impact through effective management;
● Able to handle a large transformation program within one customer;
● Able to work with senior stakeholders to define long-term program strategy.
Project Team Management (internal):
● Effectively manages project team and resolves issues;
● Takes initiative to identify potential resources before liaising with the resourcing team;
● Trains team members in scrum methodology;
● Manages multiple teams in a large program or multiple projects.
Change Management:
● Is comfortable with ambiguity and a rapidly changing environment;
● Able to influence and drive change;
● Can identify potential changes as risks before they occur;
● Able to mitigate the impact of changes and replan accordingly;
● Able to improve the change process.
Risks and Issues Management:
● Manages risks and issues on the project level and program level.