Reservation Agent, Hotel Cervo Costa Smeralda

Description POSITION SUMMARY Reservation Agent, Hotel Cervo Costa Smeralda Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to…