Program Manager, Legal Operations

About the Role We are seeking a Legal Operations Specialist/Project Manager to support legal process improvement, project coordination, workflow documentation, and stakeholder communications across key initiatives. The ideal candidate has 2–4 years of relevant experience, strong organization and communication skills, and a practical mindset for improving how legal work gets done. What Kind of Person Are We Looking For? We are looking for a collaborative, organized problem solver who can bring structure to complex work and help improve legal operations. Process & Improvement Oriented You identify opportunities to simplify and standardize legal workflows, document processes, and support practical improvements. Strategic & Collaborative You build strong partnerships, understand business needs, gather requirements, and help align stakeholders around shared goals. Program & Change Leader You coordinate project work, track milestones and action items, and support clear communications through implementation. In a Typical Week, You Might Work On... Process Improvement & Transformation Support initiatives that simplify, standardize, and improve legal workflows. Document operating procedures, workflow standards, and process improvements. Maintain guidance materials and workflow references for consistent execution. Program Management & Cross-Functional Leadership Coordinate project activities, timelines, milestones, and stakeholder communications. Partner with Legal and cross-functional teams to track action items, share updates, and keep work on schedule. Technology, Automation & Change Management Identify and support technology, AI, and automation solutions that improve productivity. Support change management through communications, training, and adoption planning. Minimum Requirements Professional Experience 2–4 years of experience in Legal Operations, Project Coordination, Program Management, Business Operations, Consulting, or a related field. Experience supporting process improvement, workflow documentation, operating procedure development, or implementation activities. Experience coordinating project activities, tracking milestones, managing action items, and preparing stakeholder communications. Ability to assist with workflow improvements, process mapping, standards documentation, and adoption support. Strong organizational skills with the ability to manage multiple priorities and support concurrent initiatives. Core Skills & Competencies Excellent interpersonal, communication, and facilitation skills with the ability to influence stakeholders across all levels of the organization. Proven ability to work effectively in fast-paced, evolving, and ambiguous environments. Strong analytical and problem-solving capabilities with a focus on measurable outcomes. Preferred Qualifications Experience supporting an in-house legal department or legal operations function. Experience with legal technology platforms, contract lifecycle management systems, workflow automation tools, or knowledge management solutions. Certification in Project Management, Agile, Lean, Six Sigma, or Design Thinking. Why Join Us? This is an opportunity to help shape the future of Legal operations by driving meaningful transformation through process improvement, technology innovation, and operational excellence. You will: Lead high-impact initiatives that improve how legal services are delivered. Help evaluate and implement AI and automation capabilities that drive measurable impact. Build scalable processes, operating models, and solutions that support organizational growth. Work in a collaborative environment where innovation, continuous improvement, and stakeholder partnership are highly valued.