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Please note that this opportunity requires relocation to our Luxembourg office.
About us
Satispay began by rethinking the simple act of a payment to remove the friction from our daily routines. But we didn't stop there. Today, we are building a complete financial platform designed to empower people and concretely improve their lives.
By giving our 6 million users a clear, open path to pay, save, and invest, we are evolving into the definitive destination for every financial need.
What you'll be doing
As our Monitoring & Oversight Analyst, you’ll be the person who leads the surveillance, identification, and containment of real-time fraudulent and illicit activities across our ecosystem. Here's what your day-to-day will look like:
- High-Volume Alert Review & Resolution – Managing, analyzing, and resolving transaction monitoring alerts flagged by our systems, ensuring swift and accurate decision-making on complex or ambiguous customer behaviors.
- Advanced Escalation Handling – Serving as the primary point of contact for complex alerts escalated by other teams, conducting the necessary deep dives to quickly determine if further investigation or filing is required.
- Detection Logic Feedback Loop – Translating insights gained from your daily alert reviews into actionable feedback for Product and Data teams to help tune, refine, and update our transaction monitoring rules.
- Process & Workflow Optimization – Identifying bottlenecks in the daily alert handling queue and proposing tactical improvements to streamline workflows, reduce false positives, and increase team efficiency.
- Mentorship on the Line – Coaching and onboarding junior analysts by sharing best practices on transaction analysis, pattern recognition, and effective case documentation.
- Compliance & Airtight Documentation – Ensuring every resolved alert is backed by clear, concise, and defensible rationale that strictly adheres to regulatory standards and internal guidelines.
- Typology Hunting – Owning a strategic monitoring 'Focal Area', actively researching emerging global financial crime trends and swiftly translating them into live, production-ready transaction detection rules.
Who we're looking for
We need a problem-solver who loves teamwork and gets things done. If you're curious and ready for real ownership, you'll fit in! Does this sound like you?
- Experience – 3+ years of hands-on experience in transaction monitoring, real-time fraud operations, or KYT surveillance, specifically within hyper-growth Fintechs, fast-paced digital banking networks, or high-volume payment processing environments.
- Surveillance Mastery – Subject matter expertise in transaction monitoring principles, payment flows, velocity patterns, and regulatory frameworks (FATF, EU Directives, PSD3/SCA). Professional industry certifications (e.g., CAMS, CFE) are highly valued.
- Advanced Data & Systems Literacy – High proficiency in navigating complex data landscapes using internal data analytics tools (such as Looker, Splunk, HEX, or Redshift) and leveraging basic SQL to query and manipulate large transactional datasets.
- Rule Engineering Mindset – A strong track record of identifying structural gaps in automated detection models and turning those gaps into concrete, logic-driven monitoring scenarios.
- Leadership & Coaching Presence – Demonstrated ability to guide peers, design operational training modules, and elevate the monitoring and analytical competencies of a wider operational team.
- Analytical Communication – Exceptional ability to synthesize complex transaction data and chaotic payment behaviors into structured, clear, and actionable insights for both technical and non-technical stakeholders.
- Core Values – Extreme attention to detail, resilience under high transaction-alert volumes, and the unwavering ethical judgment needed to manage sensitive risk incidents.
CareAbout: how we support your impact
We move fast, and evolution never stops. It's a fun ride, but it can be challenging. To make sure our people truly thrive, we're committed to making their lives easier, both in the office and out in the world. That's why we created CareAbout:
- ❤️ Health (Private insurance for you and your family, psychological support with Serenis, mental health workshops)
- 💰 Financial resources (Stock Option Plan, Meal vouchers, Relocation support if you're moving countries)
- ⚙️ Growth and development (Professional development programs, Internal mobility, Language courses with Preply)
- 🌱 Flexibility (Unlimited PTO, Hybrid working policy*, Flexible working hours)
- 👨👩👧 Family (Enhanced parental leave, Additional leave for child sickness)
*We embrace three days per week in-office (Tuesday and Thursday + 1 of your choice), with the option to request extra remote time.
Equal opportunity employer
At Satispay, we're proud to be an equal opportunity employer. We celebrate diversity and inclusion, welcoming individuals of all backgrounds. This opportunity is open to everyone, regardless - for instance - of race, colour, religion, sex, gender identity, sexual orientation, and national origin. Join us in a workplace where everyone belongs!
Learn more about us
Our values and pillars aren't just fancy words on a page - they really shape everything we do. Explore them here https://www.satispay.com/en-it/company/values/.
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