Manager, Strategic Account Management

Roles and Responsibilities Roles A relationship manager who manages a portfolio of Top HK F&B Groups with a focus on building lasting relationships to increase our unit economy profitability and advertisement revenue, and accelerate business engagement A growth consultant who formulates growth strategies with solid data background to maximize portfolio revenue and enhance brand market presence A key team player who cooperates with internal departments on daily operations and business growth project execution Responsibilities Lead joint business planning with partners and regular business review and strategy meetings In-depth analysis of commercial, operational performance metrics to optimize performance and drive revenue growth Activate and introduce set of services to facilitate partners’ revenue growth Account relationship management for retention and partnership development Forecast and track monthly and quarterly strategic account metrics Execute partnered marketing campaigns and ad-hoc commercial projects Interact closely with internal team for daily operations, logistic, BAU promotions and partnered marketing campaigns execution Represent foodpanda as an ambassador, develop a trusted advisor relationship with strategic accounts Daily management of partnered marketing campaigns, BAU promotions Daily management of incoming inquiries of operational cases with respective operation team for execution & task delivery Desired Skills and Experience At least 5 years’ experience in an account management or operational sales role, possess outstanding communication and interpersonal skills Ability to analyze and draw inference from data with actionable insights Experience in delivering client-focused solutions based on partners’ needs Detail-oriented with proven ability to manage multiple projects at a time Demonstrate ability to communicate, present and influence credibly and effectively at all levels of the organization Proficiency in both English and Cantonese, fluency in Mandarin would be a plus Experience in digital marketing solutions selling preferred Knowledge in Chinese Word Processing is mandatory Knowledge in the use of Salesforce preferred What We Offer A dynamic, fast paced environment A vibrant and international team with diverse background Steep learning curve in e-commerce & entrepreneurship Learning & development programs and skills trainings Flexible working hours and agile company with a flat hierarchical structure Monthly staff allowance, and corporate discounts including at restaurants, gyms and many more Free pandapro - Access to special delivery and dine-in offers Agile office environment with a fully-stocked beverage fridge and self-serve beer Unlimited paid leave policy