Guest Relations Agent

GUEST RELATIONS AGENT Main Purpose: The Guest Relations Agent is at Guests’ disposal to listen and to anticipate their needs, ensuring a pleasant and satisfying stay. Reports to: Guest Relations Manager. Main duties & responsibilities: - Create and maintain warm and sincere relationship with guests and colleagues, handling complaints, according to the company policies, procedures and standards; - Address complaints (escalating to the Guest Relations Manager when needed) and go the extra mile to…