Employment Hero Expert

About the Role We are seeking a highly experienced Employment Hero specialist to work with our management and operations teams on a contract basis. The successful contractor will be responsible for reviewing our current setup, identifying gaps, recommending the correct structure and ensuring Employment Hero is configured to support our HR, recruitment, payroll and workforce management requirements. You will also provide guidance to our internal team on best practices, available features, automation opportunities and how Employment Hero should be used on an ongoing basis. We are looking for someone who can take ownership of the project, provide clear recommendations and help us establish a professional, compliant and scalable HR system. Key Responsibilities Employment Hero Setup and Configuration Review our existing Employment Hero account and current system configuration Identify incomplete, incorrect or inefficient areas within the platform Configure company settings, business entities, locations, departments, teams and reporting structures Establish appropriate user permissions, administrator access and manager access Configure employee profiles, employment types, classifications and organisational structures Ensure the platform is set up correctly for both Australian and offshore employees where applicable Recommend the most appropriate Employment Hero modules, features and integrations for our business Recruitment and Hiring Configure recruitment and applicant tracking workflows Develop structured hiring processes within Employment Hero Set up job requisitions, approval processes and candidate stages Create interview, reference check and candidate assessment workflows Establish offer letter and employment contract templates Configure pre-employment documentation and compliance requirements Set up automated candidate communications and internal hiring notifications Advise on how Employment Hero can support recruitment across multiple roles, departments and client requirements Employee Onboarding Design and configure a complete employee onboarding process Create onboarding checklists for employees, managers, HR and payroll Set up employment contracts, policies, forms and required employee documents Configure electronic signing and document acceptance Establish workflows for collecting bank, tax, superannuation, emergency contact and personal information Set up equipment, system access and induction checklists Create automated reminders for outstanding onboarding tasks Ensure new employees have a clear and consistent onboarding experience HR Management Configure employee records and document management Establish probation review processes and reminders Create performance review and employee development workflows Set up employee feedback, one-on-one meetings and goal tracking Configure leave requests, approvals and employee availability Create employee recognition and engagement processes where appropriate Establish processes for managing promotions, salary changes, role changes and transfers Configure disciplinary, performance improvement and employee warning processes Assist with policy distribution, acknowledgement and version control Payroll and Pay Management Review and assist with Employment Hero Payroll configuration Ensure employee pay categories, employment types and payroll settings are correctly established Configure pay schedules, timesheets, leave categories, allowances and deductions Assist with payroll approval workflows Review payroll automation opportunities Advise on integrations between Employment Hero HR, Payroll and other accounting or finance systems Help our internal team understand the payroll process from employee setup through to pay run completion Identify common payroll risks, errors and process gaps Work with our accountant, bookkeeper or payroll team where required The contractor is expected to have strong practical payroll knowledge. However, responsibility for final payroll compliance, taxation and legal advice will remain with the company and its appointed professional advisers. Policies, Compliance and Documentation Review the HR documentation currently stored within Employment Hero Assist with setting up workplace policies, procedures and employee acknowledgements Configure compliance reminders for licences, visas, certifications, contracts and required documents Establish document expiry alerts and renewal processes Recommend processes for maintaining accurate employee records Help establish a clear audit trail for HR activities and approvals Support the implementation of consistent HR procedures across the business Identify areas where external employment law, payroll or compliance advice may be required Performance Management Develop a structured performance review framework within Employment Hero Configure probation reviews, annual reviews and regular check-ins Set up employee goals, KPIs and development plans Create manager review templates and employee self-assessments Establish performance improvement plan processes Configure reminders and reporting for overdue reviews Train managers on how to complete and manage performance reviews through the platform Employee Offboarding Design and configure employee resignation and termination workflows Establish offboarding checklists for HR, managers, payroll and IT Configure final documentation and employee exit requirements Set up processes for the return of company equipment and removal of system access Create exit interview processes Ensure employee records are correctly updated and retained Assist with final pay and payroll-related offboarding processes where applicable Automations and Integrations Identify opportunities to reduce manual HR administration Configure Employment Hero workflows, notifications, reminders and approvals Recommend integrations with payroll, accounting, recruitment, rostering, time tracking and communication systems Review existing integrations and troubleshoot issues Help us understand which automations are available within Employment Hero Document automated processes so they can be managed internally after implementation Reporting and Analytics Configure HR, recruitment, payroll and workforce reports Establish dashboards for management visibility Create reporting processes for headcount, turnover, leave, onboarding, performance and payroll Assist management with understanding and using Employment Hero data Recommend key HR metrics and reporting standards Ensure reports can be accessed by the appropriate managers while maintaining employee confidentiality Training and Knowledge Transfer Provide practical training to our HR, operations, payroll and management teams Explain Employment Hero in clear, easy-to-understand language Create process guides, checklists and system documentation Conduct screen-sharing sessions and live demonstrations Train administrators and managers on their responsibilities within the platform Provide recommendations for ongoing system governance and maintenance Ensure our team can confidently manage the platform after the initial engagement Required Experience Minimum 5 years of hands-on experience working with Employment Hero Demonstrated experience implementing or managing Employment Hero for growing businesses Strong knowledge of Employment Hero HR and Employment Hero Payroll Extensive understanding of recruitment, onboarding, HR administration and employee management Strong practical knowledge of payroll processes, timesheets, leave, allowances and employee setup Experience creating HR workflows, automations, templates and approval processes Experience managing employee documentation, policies and compliance requirements Strong understanding of the complete employee lifecycle Experience training HR teams, managers and business owners Ability to troubleshoot Employment Hero configuration and integration issues Strong process improvement and documentation skills Excellent written and verbal communication skills Preferred Experience Employment Hero certification or recognised Employment Hero partner experience Experience working with Australian businesses Knowledge of Australian HR and payroll processes Experience supporting offshore, remote or distributed workforces Experience working with recruitment, staffing, labour hire or outsourcing businesses Experience configuring multiple business entities or departments Experience integrating Employment Hero with accounting, payroll, recruitment or workforce management systems Previous HR consulting, HR systems implementation or HR operations experience The Ideal Candidate The ideal contractor will be someone who: Is a genuine Employment Hero expert, not someone with only basic system experience Understands HR operations as well as the technical platform Can review our business requirements and recommend the correct solution Is comfortable working independently and taking ownership of the project Can identify problems before they become larger operational issues Is highly organised and detail-oriented Can communicate clearly with both management and operational staff Can simplify complex HR and payroll processes Is comfortable challenging inefficient processes and recommending improvements Can provide practical, commercially focused advice Has experience building scalable HR processes for growing companies Application Requirements Applicants should provide: A summary of their Employment Hero experience The number of years they have worked with Employment Hero Details of Employment Hero HR and Payroll implementations they have completed Examples of businesses or industries they have supported Details of any Employment Hero certifications Their experience with recruitment, onboarding, HR, payroll, performance management and offboarding Their proposed approach to reviewing and implementing our system Their hourly rate or preferred project pricing structure Their current availability References or testimonials from previous clients where available Applicants may also be asked to participate in a video interview and demonstrate their knowledge of Employment Hero through a screen-sharing discussion. Important We are only considering applicants with advanced, hands-on Employment Hero experience. Applicants who have only used Employment Hero as an employee, completed basic administrative tasks or have limited implementation experience will not be suitable for this engagement.