Director, Customer Success EMEA

Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in both data resilience and data security posture management, Veeam is built for the convergence of identity, data, security, and AI risk. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, who trust Veeam to keep their businesses running. Join us as we go fearlessly forward together, growing, learning, and making a real impact for some of the world’s biggest brands.

About the Role

Are you energized by the opportunity to help customers realize meaningful value through the power of technology, people, and process? Do you thrive on building businesses, inspiring teams, and transforming the customer journey into a predictable, value-driven experience? Are you a learner, teacher, and leader who brings vision, purpose, and passion to developing people and delivering outcomes? If so, we should talk.

At Veeam, we empower organizations around the world to achieve data resilience — protecting and securing critical workloads across cloud, virtual, physical, SaaS, and Kubernetes environments. As we continue to scale globally, we are looking for a passionate Director of Customer Success, EMEA, reporting to the Vice President of Customer Success, Global. This leader will champion customer value, build trusted long-term relationships, and drive strategies that help customers succeed while accelerating Veeam’s growth as a market leader.

What You’ll Do

For the EMEA region, you will own and deliver the following outcomes:

• Build, lead, and scale a high-performing EMEA Customer Success team of Customer Success Engineers and Specialists to improve customer coverage, execution quality, and regional impact.

• Design and execute customer journey strategies that increase adoption, accelerate time-to-value, improve customer satisfaction, strengthen retention, and drive revenue growth.

• Orchestrate cross-functional execution with Sales, Product Management, Customer Support, and Renewals to remove friction, improve predictability, and deliver a seamless customer experience.

• Establish, govern, and act on clear KPIs across customer health, team health, and business impact to identify risk, measure progress, and improve decision-making.

• Deploy automation and AI-driven tools to streamline onboarding, strengthen execution, improve support milestones, and scale a more proactive customer success motion.

• Recruit, mentor, and develop customer value-obsessed talent, building a culture of excellence, accountability, continuous learning, and measurable performance.

What You’ll Bring

The ideal candidate delivers measurable outcomes through:

• 12+ years of progressive Customer Success leadership experience in technology or SaaS, with a track record of improving adoption, retention, customer value, and revenue growth.

• 12+ years of proven leadership experience building high-performing teams, developing talent, and translating strategy into measurable business impact.

• Experience leading change management, automation, and technology-enabled process improvements that increase scale, consistency, productivity, and customer outcomes.

• Demonstrated success owning customer adoption, health, risk mitigation, renewal performance, and expansion motions that drive durable revenue growth.

• Exceptional executive leadership, communication, and relationship-building skills, with the ability to align teams around outcomes and turn customer insights into action.

What You’ll Get

• 26 paid days off annually, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares

• Paid parental, maternity, and paternity leave

• Fully covered family medical plan, dental, rehab, and vaccinations

• Life, critical illness, and disability insurance

• Employer pension contribution via PPK

• Monthly Edenred allowance of 450 PLN for meals

• MultiSport card fully covered by Veeam, giving access to sports facilities nationwide

• Up to 12 free therapy sessions annually, plus legal and financial advice

• Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops and learning events like our annual Global Day of Learning

Please note: If an applicant is permanently located outside of Romania or Poland, Veeam reserves the right to decline the application for this position.

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Veeam Software is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential.

Personal data collected during the recruitment process will be processed in accordance with our Recruiting Privacy Notice, which explains how your information is collected, used, and handled in connection with hiring activities. By applying for this position, you consent to this processing.

By submitting your application, you confirm that the information provided, including any supporting documents, is complete and accurate to the best of your knowledge. Any misrepresentation, omission, or falsification may result in disqualification from consideration or, if discovered after employment begins, termination of employment.