Customer Support & Admin Assistant

This is a remote position. Global Sports Travel is a premium sports travel and hospitality company delivering access to major global sporting events. We are looking for a Customer Support & Admin Assistant to manage inbound enquiries and ensure every lead is contacted promptly and handled professionally. This role is highly process-driven and call-focused , with the primary responsibility of calling every lead, capturing requirements, and maintaining accurate CRM records. You will also support on-ground coordination when required, including handling high-value ticket collections and client deliveries. Key Responsibilities Call 100% of inbound leads within minutes of enquiry Capture client requirements (event, dates, number of guests, preferences) Ensure no enquiry is missed or delayed Follow up consistently via phone, WhatsApp, and email Record all interactions and updates in CRM (Zoho CRM) Maintain clean and accurate lead data and notes Share basic package information with clients Support sales team with lead engagement and handover Assist with administrative tasks, documentation, and coordination Occasionally travel to metro cities to collect high-value tickets from box offices and deliver them securely to clients Requirements Requirements 0–3 years experience in customer support, administration, or sales support Strong phone communication skills and confidence in calling leads Ability to handle a high volume of calls daily Highly organised with strong attention to detail Comfortable working in a structured, process-driven environment Willingness to travel on short notice for ticket collection and delivery Experience with CRM systems preferred (Zoho CRM advantageous) Must have own laptop and mobile phone Must have a dedicated, quiet workspace at home Reliable high-speed internet connection Key Skills Communication (verbal and written) Time management and organisation Attention to detail Follow-up and persistence Basic computer and CRM skills Benefits Work from home (remote role) Fixed salary (no variable pay) Travel allowance of INR ₹1,200 per day (when on duty travel) Accommodation and travel costs covered for official travel Exposure to global sporting events and premium clientele Opportunity to grow within sales and operations functions KPIs / Performance Measures 100% lead contact rate Speed to first call (within minutes of enquiry) Follow-up consistency CRM accuracy and completeness