Customer Service Representative

JOB SUMMARY: As Customer Service Representative, you will act as a point of contact for Portwest customers in a designated region. This role will provide timely customer support and query resolution services as well as escalating significant issues as appropriate. KEY RESPONSIBILITIES: - Assist Portwest customers in a specific region with general queries - Respond to all queries in a timely fashion in accordance with agreed KPIs - Provide proactive updates to customers on their issues and use c…