Consumer Strategy Manager

About the Team

The Consumer Core team at Deliveroo owns the in-app experience and how consumers explore our product. Our mission is to help consumers build confidence in ordering and discover “the best in their neighbourhood.” Our team identifies emerging customer needs, shapes long-term strategy for the consumer food discovery journey, and ensures that new features deliver measurable impact. Ultimately, we advocate for the consumer at every step, championing experiences that make Deliveroo feel local, relevant, and delightful.

About the Role

In this role, you will work with product, engineering, and design partners to solve key problems for Deliveroo consumers by developing and testing data-driven hypotheses, generating new product ideas, and improving the overall consumer experience.

You will own projects from hypothesis to implementation to results and will get to the lowest level of detail in order to execute on high-impact experiments. The results of your work will influence business decisions, our consumer and product strategies, and the future of the consumer app.

You will report into the Director of Consumer Strategy and Behaviour, within the broader consumer organisation.

Projects you may work on include helping users discover the best restaurant and dishes, encouraging content creation on Deliveroo, using AI to automate existing processes, supporting go-to-market campaigns, etc. You will also be responsible for creating & implementing efficient processes for working cross functionally with our strategic partners.

You're excited about this opportunity because you will:

• Strategise – Shape our team’s strategy and help decide "what we should do next"

• Build – Design and launch new initiatives from the ground up

• Analyse – Analyse experiment results to inform business decisions and future experiments

• Influence – Partner with other teams - Product, Engineering, Design, Marketing, Analytics - to drive cross-functional and go-to-market execution

What You’ll Need to Thrive:

Our ideal candidate will bring strong expertise in some of these areas and curiosity to grow in others:

• Strategic & Analytical Depth: Significant experience in product, consulting, investment banking, or technology environments with a proven ability to build insight-driven models and solve complex problems.

• Stakeholder Influence: Strong understanding of how to build trust and drive alignment across diverse senior Commercial and Technology leaders.

• Complex Project Management: Proven ability to manage large-scale projects from scoping to execution, maintaining momentum across multiple functions and markets.

• Entrepreneurial Drive: A bias for action and a comfort with ambiguity, with the proactivity to build and iterate where playbooks are still being defined.

• Structured Communication: Ability to drive clarity through structured, confident communication, translating data into compelling narratives for both upwards and downwards influence.

Why Join Us?

At Deliveroo, you’ll do work that matters, solving real-world problems in a three-sided marketplace that’s constantly evolving. We’re food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better. Working here you can expect to:

• 🔧 Make a visible impact every day – Your work directly improves experiences for customers, partners and riders.

• 🌱 Learn fast in an entrepreneurial environment – Work close to the market with autonomy, pace and real responsibility.

• 🧠 Build a career, not just a role – Stretch yourself, develop new skills and grow as the business evolves.

• 🌎 Deliver together in an inclusive culture – Collaborative, values-driven teams that support how you work best.

We aim to create a fair process that lets your skills shine—our interview typically includes 3-4 stages. Find more about how we hire here https://careers.deliveroo.co.uk/how-we-hire/.

Our Global Structure

Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team.

Diversity, Equity and Inclusion

At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong.

We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.

If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience.

If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!