BUREAU CHIEF 2

DEPARTMENT OF ECONOMIC SECURITY Your Partner For A Stronger Arizona. DES works with families, community organizations, advocates and state and federal partners to realize our collective vision: A thriving Arizona. DES serves more than 3 million Arizonans. Our Mission is to strengthen individuals, families, and communities for a better quality of life. BUREAU CHIEF 2 Job Location: Division of Benefits and Medical Eligibility (DBME) Quality Management Administration (QMA) Office of Progrm Evaluation (OPE) 8620 North 22nd Avenue, Phoenix, Arizona 8521 Posting Details: Salary: $41.6466 / Hourly ($86,624.93 Annually)  Grade: 23 Closing Date: July 22, 2026 Job Summary: Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES) we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals who are committed to service, community, and teamwork. To learn more about DES please visit des.az.gov ; or click on the link here to view ‘Our DES’ video. Come Join the DES Team! The Department of Economic Security, Division of Benefits and Medical Eligibility (DBME), Quality Management Administration (QMA), Office of program Evaluation (OPE) is seeking an experienced and highly motivated individual to join our team as a Bureau Chief 2. This position develops, implements, and evaluates the Supplemental Nutrition Assistance Program (SNAP) advances program goals, objectives, operating and evaluating procedures and ensures program compliance with state and federal laws, rules, and regulations. This position plans, directs, organizes and oversees the Quality Management Administration (QMA), ascertains staff training needs, assists and supervises the development of training, and recommends policy changes and federal waivers to the Family Assistance Administration Administrator in an effort to reduce or eliminate quality control (QC) errors. This qualifies the state for high performance bonus monies from the Food and Nutrition Administration (FNA), instead of sanctions for substandard performance, and works directly with FNA counterparts to ensure the integrity of the quality control process. This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures. The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance. Job Duties: Essential Duties and Responsibilities include but are not limited to: Plans, organizes and manages activities of the state of Arizona Quality Control Program. This is accomplished by reviewing the tasks completed by staff, analyzing reports, workloads, workflow, and the retention of qualified personnel. Provide continuous technical assistance to staff by interpreting state and federal rules and regulations, personnel rules and regulations. Identify Quality Control errors and provides recommendations to improve timeliness and quality for the QMA and the FAA. Evaluate the quality of work, prepare evaluations, determine training needs and implement corrective action plans. Monitor timeliness deadlines imposed by the United States Department of Agriculture (USDA), Food and Nutrition Administration to ensure compliance by the state of Arizona. In addition, monitor the internal deadlines imposed by QMA Administrators, managers and supervisors. Meet with subordinates, managers and supervisors on a regular basis to enhance communication between all levels. This is accomplished on a monthly basis with directly supervised staff and quarterly with the entire Office of Program Evaluation (OPE) Management team. Develops and monitors weekly, monthly, quarterly and yearly reports to identify error trends, probable causes and performance progress for OPE and FAA. Oversees and/or completes project objective documents and project investment justifications. Meet regularly with the FAA Management Teams to ensure the state is in compliance with federal rules and regulations. Oversees informal resolution conferences with the USDA, Food and Nutrition Administration, Western Region, and National Arbitrator for final resolution. Knowledge, Skills & Abilities (KSAs): Knowledge in: State and Federal laws regarding the SNAP program. Quality Control procedures. Internal quality control development and programmatic functions. Skills in: Critical thinking and innovation. Organization and problem solving. Strong interpersonal and relationship management. Ability to: Motivate and mentor multiple subordinates’ staff. Plan, direct, coordinate and evaluate complex social service programs through subordinates, managers and supervisors. Mediate and resolve differences, formulate and lead corrective action plans, and the application and interpretation of complicated state and federal rules and regulations. Selective Preference(s): The ideal candidate for this position will have: Five years in the Administration of SNAP program. Five years of recent social service administration experience. Pre-Employment Requirements: If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements . Successfully pass background and reference check; employment is contingent upon completion of the above-mentioned process and the Agency’s ability to reasonably accommodate any restrictions. All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify). Benefits: The Arizona Department of Economic Security offers a comprehensive benefits package to include: Affordable medical, dental, life, and short-term disability insurance plans Participation in the Arizona State Retirement System (ASRS) and long-term disability plans 10 paid holidays per year Paid vacation and sick time Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child. Deferred compensation plan Wellness plans Tuition Reimbursement Stipend Opportunities Infant at Work Program Rideshare and Public Transit Subsidy Career Advancement & Employee Development Opportunities By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion. Learn more about the Paid Parental Leave program  here . For a complete list of benefits provided by The State of Arizona, please visit our benefits page Retirement : State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments. On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates. Contact Us: for questions aobut this career opportunity, please contact Jennifer Honhoinewa at [email protected] . The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting 480-356-6674. Requests should be made as early as possible to allow time to arrange the accommodation.