tailk
Team description:
SumUp's Risk & Fraud Operations team sits at the heart of protecting millions of small businesses and consumers who rely on our financial products every day. As we scale our Consumer offering across Europe, the demands on our Transaction Monitoring function are growing — and so is the need for sharp, close-to-the-ground leadership that keeps the team performing, compliant, and motivated.
This is a newly created Team Lead role, built to bring the right level of focus and support to a team of around 10 Transaction Monitoring specialists. You'll be responsible for the day-to-day running of the team, driving performance against key metrics, and identifying opportunities to improve how we work — from process efficiency to automation. If you're someone who leads with empathy, cares about quality, and wants to make a real difference in a regulated, fast-moving environment, this role is for you.
What you'll do:
- Lead, coach, and develop a team of ~10 Transaction Monitoring analysts, supporting their performance, growth, and day-to-day work
- Monitor team KPIs and take action on gaps — including fraud detection rates, case resolution times, SLA adherence, and customer impact metrics
- Review complex cases and guide the team on resolution approaches, ensuring regulatory deadlines are consistently met
- Identify and drive process and automation improvements within Transaction Monitoring, working closely with cross-functional teams to move initiatives forward
- Conduct regular one-to-ones, performance reviews, and team check-ins to build engagement, reduce attrition, and support career development
You'll be great for this role if…
- Experience working in Transaction Monitoring, fraud operations, or a related financial services or banking environment, with a solid understanding of how monitoring works across different product domains.
- A track record of leading or supervising a team in an operations or customer-facing setting, with the ability to coach and develop people at different stages of their careers.
- Strong analytical mindset with the ability to interpret performance data, spot trends, and take action quickly.
- Comfort working with tools such as CRM systems (e.g. Salesforce), payment platforms, and reporting tools used for team performance management.
- A leadership style that's grounded, empathetic, and pragmatic — someone who leads by example and brings people along with them.
Why you should join SumUp:
🌍 Opportunity to work with SumUppers globally on large-scale fintech products used by millions of businesses worldwide, from our modern Sofia office. This involves an office-first setup
🌈 Commitment to Diversity and Inclusion: be part of a workplace that values and promotes diversity, fostering an inclusive environment where everyone's perspectives are respected and embraced
🚀 Enrolment onto our Virtual Stock Option programme: you will own a stake in SumUp's future success
📚 A dedicated annual L&D budget of €2000 and 10 paid days of educational leave which can be used to attend conferences and/or advance your career through further education
🏖 Generous time off: 25 days of paid leave, plus one extra day per year of service (up to 35), along with public holidays and special leave options
🏥 Peace of mind: additional health insurance and life insurance
💪 Stay active: on-site yoga and a co-sponsored Multisport card offering access to hundreds of sports facilities
🍽 Meal support: benefit from a tax-free food voucher program plus flexibility via our Re:Benefits platform
🚌 Easy commute: free shuttle buses connecting directly to Joliot-Curie metro station
🌴 Break4me: 1-month sabbatical after 3 years of service
🔗 Referral Bonus: earn additional rewards by referring talented individuals to join the SumUp team
About SumUp:
Be empowered to do more that matters.
At SumUp, we're on a mission to empower small businesses across the globe by providing simple and affordable tools that allow them to thrive. Today, over 4 million businesses in 37 markets rely on SumUp as their financial partner to manage payments, finance and customer relationships.
Our commitment to small businesses is reflected in our diverse team of over 3,000 SumUppers from over 90 nationalities, united by global collaboration and an innovative mindset. Our core values lay the foundation for who we are and what we stand for, shaping our work culture and driving our success. We foster inclusivity and a continuous learning culture, providing a safe space for personal and professional growth. Our differences make us unique and strong as we strive to create an environment where everyone belongs and feels supported, no matter how they identify.
SumUp is proud to be an Equal Employment Opportunity employer, actively seeking and embracing diversity in our workforce. We don't make hiring or employment decisions based on race, colour, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. Our commitment extends beyond recruitment to creating a safe and respectful workplace where harassment of any form is strictly prohibited. Discover more about our culture and opportunities on our careers website, and follow our journey on LinkedIn, Instagram, and TikTok.
🎥 Want to bring this role to life? Add a video from our Global Employer Brand video library to your job post or create a LinkedIn post to amplify your reach.
Job Application Tip
We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don’t tick every box, it’s ok too because it means you have room to learn and develop your career at SumUp.