We are seeking an experienced Team Leader for Field Service Technicians in the biogas sector to manage and continuously improve our field service operations across Italy. This role combines hands-on technical expertise with team leadership and operational responsibility. You will lead a team of 3-5 service technicians, ensure high-quality service delivery, and actively support customers through maintenance, troubleshooting, and technical guidance. 1 Team Leader - Field Service Technicians (Biogas Sector) Location: Rovereto Type of Employment: Full time Your tasks Team Leadership & Coordination * Lead, organize, and develop a team of 3-5 field service technicians * Plan and coordinate field assignments, considering resource availability and priorities * Provide technical and administrative guidance, training, and continuous support * Drive ongoing improvement of service processes and team performance Field Service Operations * Perform maintenance, repair, and installation work on mechanical and electrical components of biogas plants * Diagnose and resolve technical faults and ensure timely issue resolution * Handle customer complaints and warranty cases professionally and efficiently * Plan and coordinate your own travel and service assignments Customer Support & Communication * Act as a key contact for customers, providing technical advice and operational guidance * Deliver on-site and remote support to ensure smooth plant operation * Increase customer satisfaction through reliable, high-quality, and timely service delivery * Conduct training sessions when required Process Improvement & Reporting * Monitor and optimize service and maintenance processes to improve efficiency and productivity * Coordinate service activities closely with internal departments (e.g., service office) * Prepare service reports, documentation, and performance analyses * Contribute to continuous improvement initiatives within the service organization Your profile Qualifications & Experience: * Technical background in mechanical, electrical, or industrial engineering * Proven experience in field service, ideally in the biogas or renewable energy sector * Initial leadership experience or strong potential to lead a team * Excellent troubleshooting and problem-solving skills * Hands-on, structured, and solution-oriented working style * Strong communication and customer relationship skills Languages * Italian and English (good working proficiency) * German is a plus Location & Travel * Base: Rovereto, Italy * Travel requirement: approx. 50% on-site at biogas plants across Italy Our offer * A responsible leadership role in a growing renewable energy sector * A combination of technical work and team management * Opportunities to shape and improve service processes * A collaborative and service-oriented working environment https://jobs.thoeni.com/Job/266937 Your contact person Petra Hammerle, M: [email protected] T: +43 5262 6903-0 https://www.thoeni.com Die Angabe des Mindestentgelts für dieses Stellenangebot ist nicht verpflichtend, da die gesetzlichen Bestimmungen zur Entgeltangabe hier nicht zutreffen.

Team Leader - Field Service Technicians (Biogas Sector)

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