Strategy & Operations Associate - KYC Customer Identity

About the opportunity

We are seeking a highly driven Strategy & Operations Associate for our Grow & Engage domain, specifically focusing on the Customer Identity team. This role requires strong alignment across our internal Risk, MLRO and KYC Operations teams.

You will play a pivotal role in bridging the gap between strategy and execution, helping N26 grow and run better by translating ambitious goals into clear KPIs and tangible results.In this role, you will be part of a high-impact team that acts as a strategic partner to leadership, driving customer value and business growth across our core revenue lines.

In this role, you will:

• Contribute to refining segment strategy, enabling data-driven trade-offs across the Customer Due Diligence Group.
• Act as a subject matter expert, developing a deep understanding of business drivers, infrastructure, and processes related to Customer Identity products including AML questionnaire, tax, address modules at customer onboarding; KYCO automations, and Customer Identity Lifecycle
• Drive KPI discipline, leading regular performance reviews and ensuring progress against core company targets.
• Identify and prioritize growth and regulatory opportunities, proactively assessing performance and uncovering areas for innovation and efficiency.
• Build robust business cases, evaluating ROI and guiding investment toward the highest-impact initiatives.
• Lead and coordinate cross-functional initiatives end-to-end, ensuring strong project management, clear ownership, timely delivery, and continuous optimization.
• Monitor performance and optimize outcomes, including product KPIs, unit economics, and external partner delivery against SLAs.
• Act as the central connector across teams and partners, aligning stakeholders (Product, Tech, Data, Operations, MLROs, Compliance, Growth, Finance, etc.), resolving blockers, and driving execution on complex, high-impact topics.

What you need to be successful:

Background:

• Minimum of 3 years, preferably in fintech, banking, consulting, or B2C startup environments working with some of these topics: customer identity products, regulatory topics (e.g. AML, KYC), KYC operations manual process automation, funnel optimization.
• Bachelor’s degree in Finance, Accounting, Economics, Business Management, Mathematics, or related field from a top-tier institution.
• You have experience putting together business cases and making data-driven recommendations.
• You have experience leading cross-functional projects end-to-end (from ideation to execution) and collaborating with diverse teams to drive strategic outcomes, managing a complex set of stakeholders including MLROs, Compliance, Risk and Operations.
• Strong problem-solving ability to structure and define analyses to draw innovative conclusions.

Skills:

• Proficiency in SQL, with the ability to independently source data and derive insights.
• Effective visualization and storytelling skills for presenting insights.
• Interest and curiosity for the banking/fintech industry.
• Fluent in English.

What’s in it for you:

• Accelerate your career growth by joining one of Europe’s most talked about disruptors 🚀.
• Employee benefits that range from a competitive personal development budget, work from home budget, language apps and public transportation.
• As an N26 employee you will have access to a Premium subscription on your personal N26 bank account. As well as subscriptions for friends and family members.
• Vacation days vary depending on your location of work. Additional day of annual leave for each year of service.
• A high degree of autonomy and access to cutting edge technologies - all while working with a friendly team of peers of diverse nationalities, life experiences and family statuses.
• A relocation package with visa support for those who need it.

Who we are:

N26 has reimagined banking for today’s digital world. Technology and design empower everything we do and it’s how we are building the global banking platform the world loves to use.

We've eliminated physical branches, paperwork, and hidden fees for an elegant digital experience and supreme savings. Giving people the power to live and bank their way is what gets us out of bed in the morning and inspires the work that we do.

We are headquartered in Berlin with offices in multiple cities across Europe, including Vienna and Barcelona, and a 1,500-strong team of more than 80 nationalities.

Sounds good? Apply now for this position.

Equal Opportunities:

We recognize that our strength lies in our people and the varied perspectives they bring to our workforce. We strive to build talented and diverse teams to drive our business success and empower our people to reach their full potential.

We genuinely welcome and encourage applications from people of all backgrounds, cultures, genders, sexual orientations, abilities, neurodiversities, and ages. We're committed to creating an inclusive workspace where everyone feels valued and respected, free from harassment and discrimination. If there's anything you need to make the application process work for you, please let us know by reaching out to [email protected].

Visit our website to learn more about Diversity, Equity, & Inclusion at N26.