Strategic Account Executive - Executive AI Adoption

Overview The Customer Business Outcomes Executive AI Adoption Lead is a strategic leadership role responsible for accelerating AI adoption among senior business decision makers by translating business priorities into personalized AI experiences during Customer Business Outcomes (CBO) engagements.  This leader will leverage Microsoft's evolving library of ready-to-deploy agents, including role-based agents such as Chief of Staff, Strategy Advisor, Finance Advisor, Operations Advisor, Customer Experience Advisor, and industry-specific agents, to ensure executive stakeholders leave CBO workshops with an AI solution directly aligned to their responsibilities, strategic priorities, and desired business outcomes.  The role serves as a bridge between executive ambition and enterprise-scale AI adoption by removing barriers that often slow transformation initiatives, including limited AI fluency, uncertainty about where to begin, and concerns that AI innovation creates risk outside established IT governance models.  By enabling executives to personally experience business value through tailored agents, this role drives broader organizational adoption, strengthens executive sponsorship, accelerates business transformation initiatives, and creates new pathways for Microsoft consumption growth.  This role is expected to become a foundational pillar of the CBO organization by creating repeatable executive adoption motions, scalable agent deployment frameworks, and global best practices that can be replicated across customers, industries, and geographies.  Success Measures:  Number of executive stakeholders adopting personalized agents   Executive satisfaction and engagement scores following CBO workshops  Increase in AI adoption among key business decision makers  Measurable business outcomes linked to agent deployment  Reduction in executive adoption barriers and AI resistance  Increased executive sponsorship of enterprise AI initiatives  Expansion of AI consumption and transformation programs originating from executive-led adoption  Creation of reusable global frameworks for Executive AI Adoption  Agent survival rates at 30/60/90 days following CBO engagements  Number of customer organizations implementing organizational design or incentive changes linked to AI adoption  Lighthouse frameworks documented and reused across regions  Responsibilities Executive AI Adoption Strategy  Design and lead the CBO Executive AI Adoption motion for strategic customers and transformation engagements  Partner with C-Level executives to identify business priorities, capability gaps, organizational constraints, and desired business outcomes  Create personalized AI adoption journeys that demonstrate immediate value to executive stakeholders  Ensure executives leave CBO workshops with a practical AI solution that directly supports their role, decision-making responsibilities, and business objectives  Position AI as a business transformation capability rather than a technology deployment initiative  Executive Agent Deployment  Leverage Microsoft's library of pre-built agents and extensible agent frameworks to rapidly demonstrate business value  Match executive personas with relevant AI capabilities including:   Chief Executive Officer  Chief Financial Officer  Chief Operating Officer  Chief Revenue Officer  Chief Human Resources Officer  Chief Information Officer  Chief Marketing Officer  Chief Supply Chain Officer  Chief Risk Officer  Guide executives through the development of role-specific agents that support decision making, operational effectiveness, employee productivity, strategic planning, and business transformation initiatives  Create repeatable executive use cases that can be scaled across industries and customer segments  Establish agent deployment patterns that align to measurable business outcomes  AI Adoption & Change Leadership  Lower barriers to executive AI adoption through hands-on demonstrations and personalized experiences  Address common executive concerns including:   "I don't know where to start."  "My team lacks AI skills."  "I don't have time to learn another technology."  "AI sounds interesting but I don't see how it applies to my role."  Help executives become visible champions for AI transformation efforts  Build executive confidence through practical application rather than theoretical education  Create advocacy programs that encourage executives to model AI-enabled leadership behaviors  Business Value Realization  Connect executive agent deployments to measurable business outcomes.  Quantify value opportunities including:   Productivity gains  Decision acceleration  Operational efficiency  Revenue growth  Cost reduction  Risk mitigation  Employee experience improvement  Partner with Value Engineering, Industry Advisors, and Account Teams to connect AI use cases to broader transformation initiatives  Develop executive success stories that demonstrate clear business impact  Organizational Design for Lasting Adoption  Partner with CHROs and executive sponsors to translate executive AI adoption into the organizational changes that make it durable: role and job-description redesign, compensation and incentive alignment, career paths, and performance systems built for AI-enabled ways of working  Advise executive teams on the operating-model mechanics that convert individual adoption into institutional practice: recognition systems, manager sign-off structures, and governance designed as a fast lane rather than a gate  Ensure every CBO engagement leaves behind a named ownership structure (executive sponsor, champion network, agent owners), not a standalone deployment  Hybrid Workforce Leadership  Coach executives to lead hybrid teams of people and AI agents: how delegation, quality review, feedback, and accountability change when part of the team is digital, and where hybrid teams break down  Establish the discipline that agents are onboarded and managed like employees: every deployed agent carries a named manager with real weekly hours  Lead by example: build and manage a working team of personal agents, and use that lived experience as the teaching material in executive engagements  Strategic Business Impact  This role exists to solve three of the largest barriers preventing enterprise AI adoption  Barrier #1: Executive Relevance  Many executives understand that AI is important but struggle to connect it to their specific responsibilities  Outcome: Executives leave with a personalized agent that solves a problem they own  Barrier #2: Organizational Capability  Many organizations believe AI adoption requires every employee to become an AI expert before value can be realized.  Outcome: Organizations gain confidence that business leaders can immediately leverage AI without requiring enterprise-wide expertise on day one  Barrier #3: IT Governance Concerns  IT departments often fear loss of control when business users move faster than governance processes  Outcome: Organizations see how AI agents can operate within enterprise governance frameworks while still delivering measurable business value  Qualifications Required Qualifications: Bachelor's Degree AND 10+ years experience working in an industry (e.g., financial services, retail, manufacturing, healthcare, energy, government, education, technology) and/or driving digital transformation OR Master's Degree AND 9+ years experience working in an industry (e.g., financial services, retail, manufacturing, healthcare, energy, government, education, technology) and/or driving digital transformation OR 13+ years experience in working in an industry (e.g., financial services, retail, manufacturing, healthcare, energy, government, education, technology) and/or driving digital transformation OR equivalent experience. 6+ years experience making recommendations to and/or collaborating with mid-to-senior level executives. 8+ years experience closing large, complex agreements/deals.   Other Requirements:   This position is not eligible for visa sponsorship. Candidates must have authorization to work in the United States that does not now or in the future require employer sponsorship.   Preferred Qualifications: Bachelor's Degree AND 13+ years experience working in an industry (e.g., financial services, retail, manufacturing, healthcare, energy, government, education, technology) and/or driving digital transformation OR Master's Degree AND 11+ years experience working in an industry (e.g., financial services, retail, manufacturing, healthcare, energy, government, education, technology) and/or driving digital transformation OR equivalent experience. Strategic Account Management IC5 - The typical base pay range for this role across the U.S. is USD $133,000 - $222,700 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $170,300 - $239,800 per year. Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.