tailkAttending inbound and outbound chats/calls/cases solving customer issues. Must have problem-solving skills and follow timeline when assigned for task. Manage a team of customer service agents. Prepare KPI reports, performance reports for management review. Able to follow order processing system from the back end. Willing to work 6 days and 6 hours per day in different shifts.
Shift Lead - Customer Service
Delivery Hero
BD
🎯 Lead🏠 On-site🧭 Support🏢 E-commerce🗣️ English
Required skills
customer serviceproblem solvingkpi reportingorder processing
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