ServiceTitan Customer Service & Dispatch Virtual Assistant - T284

ServiceTitan Customer Service & Dispatch Virtual Assistant Role Overview We are seeking a highly organized and customer-focused ServiceTitan Virtual Assistant to support a thriving business in the essential home services sector. This fully remote position is ideal for a proactive individual eager to contribute to smooth operations and exceptional client experiences by managing service requests and ensuring the efficient dispatch of field technicians. Key Responsibilities Dispatching & Logistics: Efficiently manage and dispatch service technicians, optimizing schedules and routes for timely client appointments via ServiceTitan CRM Customer Support: Serve as the primary point of contact for customer inquiries, providing professional and courteous assistance via phone and email. Data Management: Log service requests, update customer records, and maintain accurate dispatching information across relevant systems. Client Communication: Communicate proactively with clients regarding service status, appointment confirmations, and any potential delays. Issue Resolution: Handle customer feedback and resolve issues promptly to ensure high levels of satisfaction. Team Collaboration: Collaborate directly with field teams to ensure seamless service delivery and operational alignment. Requirements & Qualifications Experience: Proven track record in a customer service or dispatching role, preferably within a service-oriented industry. Communication Skills: Exceptional verbal and written communication abilities. Organization: Strong organizational skills with the capacity to manage multiple priorities in a fast-paced environment. Technical Proficiency: Comfort and proficiency with ServiceTitan CRM, scheduling tools, and standard office applications. Core Traits: Strong problem-solving aptitude paired with keen attention to detail. Remote Infrastructure: Ability to work independently with minimal supervision from a dedicated home office setup equipped with reliable, high-speed internet. Schedule & Work Arrangement Employment Type: Full-time position (40 hours per week). Location: Fully Remote. Working Hours: Standard US business hours. Flexibility: Possibility of weekend shifts as needed to effectively support ongoing client operations.