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Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world's largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.
About the team
Stripe's Accelerate team works across all segments to ensure users receive the right implementation support to maximize their success on Stripe. You will drive service attachment rates for Startups while building revenue through paid services for SMB and Commercial segments, helping customers accelerate their growth and adoption on our platform.
What you'll do
As part of this role, you'll ensure customers in the SMB and Commercial segments are equipped with the right Professional Services to thrive on Stripe. You will spend a significant portion of your time engaging with users to understand their needs, and scoping appropriate services. A key part of the role is collaborating with Account Executives to ensure smooth transitions and align implementation offerings with user goals. While selling services is important, the primary success metric is the growth of Stripe product revenue.
Responsibilities
- Evaluate user needs and recommend the most appropriate service offering to ensure their success on Stripe (free or paid)
- Drive Professional Services attach for SMB and Commercial users, ensuring they receive appropriate implementation and integration support
- Collaborate with Account Executives to ensure smooth user handoffs and appropriate service offerings
- Scope projects accurately to ensure alignment between customer needs and our delivery capabilities
- Build and maintain strong relationships with the Sales team for effective service alignment
- Support user success by focusing on increasing Stripe product activations
- Scope projects accurately to ensure alignment between customer needs and our delivery capabilities
- Generate Professional Services revenue through selling packaged offerings
- Negotiate service contracts and statements of work for paid engagements
- Monitor customer success metrics across all segments to demonstrate ROI
- Help shape the evolution of our service offerings based on market needs and feedback
Who you are
We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum requirements
- 2+ years of customer facing experience at a leading technology or payments company and a track record of top performance.
- Experience in pre-sales and sales, as well as in contract and Statement of Work (SOW) development.
- Ability to understand technical requirements and match them to appropriate service offerings
- Strong judgment in determining which service offering best suits different user segments
- Experience qualifying opportunities and identifying upsell potential
- Strong communication skills with the ability to translate technical concepts for business audiences
- Experience working cross-functionally with sales, product, and delivery teams
- Ability to build strong relationships across different customer segments
Preferred qualifications
- Experience selling technical implementation services in the payments or fintech industry
- Knowledge of Stripe's product suite and implementation requirements
- Background in solution selling with a focus on customer outcomes
- Understanding of API-based integrations and technical implementation challenges
- Experience in a high-growth technology company
- Familiarity with common e-commerce platforms and payment systems
- Track record of balancing free service attachment goals with revenue generation targets
- Professional fluency in Mandarin Chinese and English, as the role involves working with clients within the Greater China market