Service Partner Implementation Specialist

About this job opportunity   Our Vision To be the world's most trusted global payroll partner, simplifying pay for all employees. Our Mission Empowering global workforces with seamless, compliant, and innovative payroll and payment solutions, enabling businesses to thrive in a connected world. Our People Our fundamental beliefs at CloudPay are built on core values of professionalism, passion, empowerment, innovation, and teamwork. We value our employees and strive to create a great workplace where everyone is valued, heard, inspired, and encouraged to bring their authentic selves to work. We're committed to providing an excellent employee experience through fulfilling projects, empowerment to make a difference, and an environment that inspires innovation. What makes this role exciting   In this role, you will focus on   supporting   the identification , sourcing, onboarding, and strategically managing new in-country payroll partners, ensuring their successful integration into   CloudPay’s   operating model. You will   be responsible for   defining partner scope,   establishing   operating frameworks, and implementing governance standards, working closely with Procurement, the Partner Management function, and cross-functional stakeholders.   Your primary   objective   will be to build a scalable, high-performing partner framework that supports   CloudPay’s   ongoing growth and transformation.   Additionally, you will serve as a trusted partner to the Director of Global Partners, contributing to key strategic initiatives and transformation projects. This role requires strong project management capabilities and the ability to effectively coordinate and influence diverse stakeholders.   Main   r esponsibilities   Partner Strategy & Onboarding   Support the identification and assessment of new in-country payroll partners aligned with business requirements.   Define and   formalise   partner scope of services within the   CloudPay   ecosystem   Drive   the end-to-end onboarding process, ensuring partners are effectively integrated into   CloudPay’s   operating model   Develop scalable onboarding frameworks, standards, and documentation   Vendor Governance & Commercial Alignment   Collaborate closely with Procurement on partner   selection , contracting, and commercial terms.   Ensure clear definition of service scope and expectations during onboarding, including SLAs and service KPIs.   Strategic Projects & PM Support   Act as a key contributor to global transformation initiatives led by the Director of Global Partners   Lead or support cross-functional projects, including Service Definition and process optimization initiatives   Apply structured project management methodologies (planning, execution, risk mitigation, stakeholder communication)   Stakeholder Engagement   Partner with internal teams including Payroll Operations, Procurement, Implementation, Sales, and Product to ensure alignment   Act as a subject matter   contributor   on partner capabilities, service scope, onboarding processes, and market coverage   Build strong relationships with senior stakeholders both internally and externally   Skills and   Experience needed for this role   Core Expertise   Strong experience in global payroll vendor management and outsourced service models   Deep understanding of multi-country payroll environments, compliance, service   definition   and delivery models   Experience in partner onboarding, vendor selection   Project and Program Management   Proven   track record   in leading or supporting strategic projects and cross-functional initiatives   Strong project management skills, with the ability to manage complexity, timelines, and stakeholders across regions   Project and Program Management   Excellent stakeholder management and communication skills, including senior-level engagement   Strong   organizational   and planning capabilities   Analytical mindset with a focus on data-driven decision making   Commercial awareness and ability to balance quality, cost, and scalability   Problem-solving and structured thinking approach.     About you and   Our core v alues   Taking ownership ,   working with integrity and respect   Being a team player is key to our culture   Solution and customer focused   Great initiative with the goal for excellence   in achieving results   Dedicate d   to   developing and always looking for continuous improvements   Be creative, be committed, be engaged and enjoy what you do   Philippines Package and Benefits Competitive Salary Competitive vacation allowance Calm app Sick Leave EAP Group Life Insurance, HMO Employee Referral Program De Minimis Benefit WFH Allowance Mid-Year Bonus 13th Month Pay Regularization Bonus, 1st Year Anniversary Bonus Bereavement Leave Paid Volunteering days Study Leave Marriage Leave CloudPay is committed to being an equal opportunities employer. #LI-PC #LI-HYBRID The CloudPay culture is built upon on five core values, from which we develop our service, our technology and our business strategies. Our fundamental beliefs are a promise to our employees, customers and partners, built on the core values of professionalism, passion, empowerment, innovation, and teamwork. Glassdoor