Senior Operations Analyst - Americas

We are the Americas Logistics & Supply Chain team at SumUp, a lean, cross-functional group responsible for end-to-end logistics operations across a complex, multi-country region.

We operate across Brazil, Chile, Colombia, and Peru, managing 3PL and carrier partnerships, inventory health, and the systems that keep our merchants supplied and served. We move fast, deal with real operational ambiguity, and hold ourselves to a high bar for data-driven decision-making. If you thrive in environments where ownership is real and impact is visible, this role is for you.

We're looking for a Logistics Analyst III based in Santiago to take full ownership of the LATAM logistics operation, bridging day-to-day execution with mid and long-term strategic priorities.

What You'll Do

• Own the end-to-end logistics operation for LATAM markets, overseeing 3PL warehouse and carrier partnerships to ensure daily execution and partner performance
• Lead the revamp of the operational control tower, building and maintaining visibility of key health KPIs for senior stakeholders across the region
• Drive process automation and continuous improvement initiatives to reduce manual dependency and optimize system integrations
• Partner with Supply Chain, Product, and GTM teams to support inventory health, stock availability, and demand planning across Chile, Colombia, and Peru
• Collaborate with Brazil and US operations teams to share best practices, align on strategy, and ensure smooth cross-market execution

You'll Be Great for This Role If

• You bring advanced English proficiency and feel confident communicating and presenting to global, cross-functional teams.
• You translate operational data into clear, actionable insights using data visualization tools such as Tableau, making complexity digestible for non-technical audiences.
• You are a self-starter who proactively identifies problems, structures solutions, and takes full ownership of outcomes.
• Navigating multi-country logistics environments comes naturally to you, and you manage competing stakeholder priorities with confidence and clarity.

Nice to have:

• You have hands-on experience with ERP platforms (preferably SAP) and logistics tools such as WMS or TMS.
• Familiarity with financial data, cost tracking, and budget management within a logistics or operations context is a plus.
• Your SQL skills are advanced — you write, optimize, and review complex queries independently, without breaking a sweat.

Why you should join SumUp

• 🌍 Opportunity to work with SumUppers globally on large-scale fintech products used by millions of businesses worldwide, from our Santiago office. This involves an office-first setup
• 🌈 Commitment to Diversity and Inclusion: be part of a workplace that values and promotes diversity, fostering an inclusive environment where everyone's perspectives are respected and embraced
• 🚀 Enrollment onto our Virtual Stock Option programme: you will own a stake in SumUp's future success
• 📚 A dedicated annual L&D budget that you can use to advance your career through further education
• 🏖 Generous time off: 20 days of paid leave, plus public holidays and special leave days
• 🏥 Health and life coverage: in partnership with Zurich, we offer health insurance, including optical and dental and life insurance
• 💻 Extra allowances: tax-free support for meals, childcare, transportation, and home internet
• 🌴 Break4me: 1-month sabbatical after 3 years of service
• 🔗 Referral Bonus: earn additional rewards by referring talented individuals to join the SumUp team

Job Application Tip

We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don’t tick every box, it’s ok too because it means you have room to learn and develop your career at SumUp.