tailk- Answer inbound calls during business hours • Fully resolve caller needs at the point of contact — not just message-taking • Use Rent Manager software to look up tenant, property, and account information as needed • Upload tenant payment batches via CSV file into Rent Manager (training will be provided) • Handle maintenance requests: • Primary path: guide tenants to log the request themselves in Rent Manager • Fallback: if tenant doesn't/can't log it, the admin enters the maintenance request directly • Coordinate maintenance dispatch: --Identify which property manager/technician is available and when • Contact the appropriate tech to go out to the property • If no tech is reachable, escalate to the Property Manager directly • Know when and how to escalate issues to the Managing Member, when needed
Property Management Admin for a Real Estate Firm in US (Home Based Full Time)
Virtual Coworker
Remote
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