Patient Service Specialist

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.                          We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.                                      Job Title Patient Service Specialist                          Location Cleveland                      Facility Remote Location                       Department Administration-Ambulatory Operations                        Job Code B15028                       Shift Days                         Schedule 8:00am-5:00pm/7:30am-4:30pm                         Job Summary                           Job Details *Applicants must reside in Northeast Ohio Join the Cleveland Clinic team where you will work alongside passionate caregivers and provide patient-first healthcare. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world.    Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. As a Patient Service Specialist, your responsibility is to deliver an exceptional experience to patients, families and visitors, from the moment they enter to the time they return home. You will assist them with everything from scheduling and pre-registration to MyChart enrollment and visit preparations. This role is a great steppingstone for others within Customer Service and various departments within Cleveland Clinic.      This is a remote role. A caregiver in this position will work Monday through Friday from 8:00am to 5:00pm. A caregiver who excels in this role will:   Provide a comprehensive, proactive and “Patients First” experience for patients and visitors.   Investigate, triage and resolve patient issues using the established HEART model.   Create a welcome and professional environment, interact with patients and ensure stellar patient experiences.   Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities and screening and scheduling of interpreter services.   Enter and maintain confidential patient information.   Recruit, enroll and educate patients on MyChart and Appointment Pass.   Minimum qualifications for the ideal future caregiver include:   High School Diploma/GED and 2 years of experience in patient registration, appointment scheduling, insurance processing or customer service   OR Associate’s Degree and 1 year of experience   OR Bachelor’s Degree  Working knowledge of PC window applications   Ability to perform basic math sufficient to process insurance co-pays  Preferred qualifications for the ideal future caregiver include:   Knowledge of medical terminology  Demonstrable personal computer keyboard skills Physical Requirements: Dexterity sufficient to operate a PC and other office equipment. Requires extended periods of standing, walking or sitting. Good visual acuity through normal or corrected vision. Must be able to navigate various locations and function in a fast-paced, hectic environment. Ability to lift and transport up to 25 pounds. Personal Protective Equipment: Follows standard precautions using personal protective equipment as required.                         The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances. Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption. Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.  If applying for a Florida position, please see the following website for more information on the background screening requirements required by the Agency of Health Care Administration: https://info.flclearinghouse.com/ Please review the Equal Employment Opportunity poster .                     Cleveland Clinic is pleased to be an equal employment opportunity employer.