Patient Access & Referral Coordinator – Virtual Primary Care (Remote)

At CareATC, we genuinely believe in revolutionizing employer-sponsored healthcare. We're passionate about our mission and deeply committed to providing exceptional, patient-centered solutions for our clients and their employees. Help Patients Stay Connected to the Care They Need Full-Time | 40 Hours per Week | Monday-Friday | Fully Remote Why CareATC is Different (and Why You'll Love It Here) At CareATC, we're redefining healthcare through a relationship-centered, employer-sponsored model focused on quality care—not patient volume. As a Patient Access & Referral Coordinator supporting our BeWell+ Virtual Primary Care team, you'll play an essential role in helping patients navigate their healthcare journey. From scheduling appointments and coordinating referrals to supporting providers and managing medical records, you'll help ensure patients receive timely, compassionate, and connected care—all from the comfort of your home. This is an opportunity to make a meaningful impact while working alongside a collaborative team that values service, innovation, and work-life balance. CareATC Advantages Fully remote position Predictable Monday-Friday schedule Compensation: $21-$26/hour, based on qualifications and experience. No nights, holidays, or on-call responsibilities Clinic services and medications available at little to no cost for employees and dependents Comprehensive benefits package including Medical, Dental, Vision, 401(k), PTO, Disability, and Life Insurance Low-to-no-cost Telehealth services starting on day one Supportive, team-oriented culture focused on collaboration and patient care About the Job We're looking for a highly organized, service-focused professional to serve as a central resource for patients, providers, and clinic teams across our virtual primary care network. In this role, you'll help patients access care, coordinate referrals, manage medical records, schedule appointments, and support providers with the administrative work that keeps our virtual clinics running smoothly. Your ability to communicate effectively, stay organized, and provide exceptional service will directly impact the patient experience every day. What You'll Do Serve as a primary point of contact for patients, providers, and external healthcare partners Answer incoming calls and assist patients with scheduling, rescheduling, and appointment management Coordinate specialty, diagnostic, and ancillary referrals while tracking completion Conduct patient outreach regarding appointments, referrals, lab results, medical records, and care coordination Receive, process, and maintain medical records and clinical documentation within the electronic medical record (EMR) Support patient registration, demographic updates, and insurance information Assist providers and clinic teams with daily administrative support Deliver exceptional customer service while maintaining accuracy, confidentiality, and HIPAA compliance What You'll Bring High school diploma or equivalent required Medical Administrative Assistant certification or related healthcare administrative training preferred Minimum of two years of healthcare administrative experience Experience with patient scheduling, referrals, medical records, or healthcare call center operations preferred Experience working within an electronic medical record (EMR) system preferred Knowledge of medical terminology and healthcare office operations Excellent communication, customer service, organizational, and time-management skills Ability to manage multiple priorities while supporting patients and providers across multiple clinic locations The CareATC Core4 Committed • Optimistic • Reliable • Empathetic Ready to Make a Meaningful Impact? If you're looking for an opportunity to help patients access the care they need while supporting a collaborative virtual healthcare team, we'd love to hear from you. Apply today and join CareATC in making healthcare more accessible, connected, and patient-centered. We believe that a diverse and inclusive workplace is essential to our success. We are committed to fostering a culture where everyone feels valued, respected, and empowered to reach their full potential. CareATC provides equal employment opportunities (EEO) to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, sex, national origin, age, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal state or local laws. If you require reasonable accommodation to complete a job application, pre-employment testing, or a job interview, or to otherwise participate in the hiring process, please contact us at  [email protected]  to request accommodations. When contacted for a job opportunity, please beware of scammers and DO NOT provide personal information if you did not initiate the inquiry. If the position is not posted on the CareATC website, the job does not exist. Thank you!