Outbound Call Center Rep

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. We’re   building a world of health around every individual — shaping a more connected,   convenient   and compassionate health experience. At CVS Health®,   you’ll   be surrounded by passionate colleagues who care deeply, innovate with purpose, hold   ourselves   accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health   care   one person, one family and one community at a time.   Starting hourly rate $15.00, with unlimited bi-weekly commission potential.   10 days   of required paid training (Monday-Friday, 8AM-4:30PM CST ).   Call center hours of operation are Monday-Sunday 7AM – 7PM; actual shift will be   determined  during training .    Competitive benefits, PTO, tuition reimbursement, and more!    How will this role have an impact?   At Signify Health, we value and seek exceptional thinkers with the heart and humility to match. Join us on a mission to improve lives and make a lasting difference.   As a Member Engagement   Coordinator,   you will contact members of various Medicare Advantage and Medicaid health plans by phone to offer, explain, and schedule a free in-home or virtual healthcare evaluation. You will work diligently to meet department productivity, quality, and customer service goals.   This role will   report   to a Member Engagement Manager.     What will you do?   Make an average of 50 outbound calls per hour placed by an automatic dialer system to offer, explain, and schedule a free in-home or virtual health evaluation with a provider   Follow 20+ approved scripts, ensure members understand and are comfortable with the terms, and respond to rebuttals persuasively and with professional courtesy   Present a positive, professional, and high energy approach to clients, health plan members, and team members   Meet daily goals set by the department (i.e., 300-400 outbound dials per day, 25 appointments set per day, shift and attendance policy adherence, quality targets, etc.) in an office or remote environment   Adjust, reschedule, and cancel appointments with both members and contracted providers, as requested   Monitor performance results including appointments, calls, handle time, and productivity using designated reporting systems   Report member complaints and escalations   immediately   to Member Engagement Managers   Participate in peer side-by-side coaching as needed   Follow HIPAA and other security and privacy guidelines when handling protected health information accessed during normal work activities   We are looking for someone with:   A High School Diploma or equivalent is preferred   1+ year call center experience OR 2+ years general work experience   required   Previous   outbound call center or   high volume   experience working in a metrics driven environment, with an auto dialer, and/or using scripts is preferred   A desire to work in an efficient, results-oriented outbound call center environment   Persuasive with the ability to rebuttal while treating all health plan members with professional courtesy   Good communication   skills, friendly and conversational   Ability to adhere to a fixed daily schedule, including start, breaks, lunch, and end times   Strong computer skills and the ability to use multiple systems at the same time, while making calls   Benefits:   Medical, Dental and Vision plans, Insurance starts the 1st of each month after the start date   Bi-weekly pay with monthly commission bonus potential   401K, employee stock purchase   program   and tuition reimbursement   Employee discount programs   Work From Home Requirements:   To qualify, you must have   verified   and reliable internet service with 10MB upload/download ability available in your home.   The company will provide equipment (keyboard, monitor, computer, headset, etc.).   All applicants must provide their own workspace furniture and ensure a quiet workspace.     Conditions of Employment:   Successful completion of background check is   required   for this position.     Anticipated Weekly Hours   40   Time Type   Full time   Pay Range   The typical pay range for this role is:   $15.00 - $26.93   This   pay   range   represents   the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls .    The actual base salary offer will depend on a variety of factors including experience, education,   geography   and other relevant factors.          Our people fuel our future. Our teams reflect the customers, patients,   members   and communities we   serve   and we are committed to fostering a workplace where every colleague feels valued and that they belong.     Great benefits for great people   We take pride in offering a comprehensive and competitive mix of pay and benefits that   reflects   our commitment to our colleagues and their families.     This   full ‑ time   position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial   well ‑ being   of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.   A d ditional   details about available benefits are provided during the application process and on   Benefits Moments .     We   anticipate   the application window for this opening will close on: 09/30/2026     Qualified applicants with arrest or conviction records will be considered for employment   in accordance with   all federal,   state   and local laws.   Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $15.00 - $24.23 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.     Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. Additional details about available benefits are provided during the application process and on Benefits Moments . This job does not have an application deadline, as CVS Health accepts applications on an ongoing basis. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.