Implementation & Client Success Leader - Evinova

Implementation & Client Success Leader -   Evinova Loction: Field Based (Remote) Salary: Competitive + Excellent Benefits     Are you ready to be part of the future of healthcare? Can you think big, be bold, and harness the power of digital and AI to tackle longstanding life sciences challenges ?    Then   Evinova , a new health tech business part of the AstraZeneca   Group   might be for you !  Transform billions of patients’ lives through technology, data, and innovative ways of working.   You’re   disruptive, decisive, and transformative. Someone   excited   to use technology to improve patients’ health.   We’re   building a new Health-tech business –   Evinova , a fully-owned subsidiary of AstraZeneca Group.     Evinova   delivers market-leading digital health solutions that are science-based, evidence-led, and human experience-driven. Thoughtful risks and quick decisions come together to accelerate innovation across the life sciences sector. Be part of a diverse team that pushes the boundaries of science by digitally empowering a deeper understanding of the patients   we’re   helping. Launch pioneering digital solutions that improve   the patients ’ experience and deliver better health outcomes.   Together, we   have the opportunity to   combine deep scientific expertise with digital and artificial intelligence to serve the wider healthcare community and create new standards across the sector.        About the Role   As a n   Implementation & Client Success Leader   at   Evinova , you are the accountable delivery lead, the primary point of contact for the customer on delivery, the person who holds the plan and the risk, and the one who ensures the team around you is coordinated and on track and that the customer stays confident. It is a hands-on role. This role is the engine that turns a signed contract into a live, adopted solution. You will be joining a team that is scaling. There is no fully established playbook to inherit. Part of this role is contributing to how we deliver and document what works, improving what doesn’t, and helping us get better as we grow.   What You'll Do   Managing   end-to-end customer implementations   across your active portfolio, ensuring successful delivery throughout each stage of the process. Owning the   delivery plan, milestones, dependencies, and RAID log   for each active study, maintaining clear oversight and accountability. Coordinating with   Solution Engineers, testers, and Product Engineering   to ensure builds remain on track and delivery timelines are met. Acting as the   primary customer contact   for delivery status updates, risk management, and escalations throughout the implementation lifecycle. Identifying where   product development timelines or release scope   may create delivery risks, and managing those risks transparently with both customers and internal stakeholders. Adapting the   delivery approach   across different deployment models, including   forward deployed ,   guided , and   self-serve . Leading the   hypercare closeout   process, ensuring lessons learned are captured, handover is documented, and no unresolved post-go-live issues remain. Contributing to the   delivery playbook   by documenting approaches, highlighting gaps, and supporting continuous team learning. About You   You are highly organized, solution-oriented, and tech-savvy. You have experience in   managing   multiple complex   projects for enterprise customers   and a foundational understanding of clinical operations. You thrive in customer-facing roles and are passionate about improving healthcare through technology .        Essential Qualifications   Demonstrable track record   of delivering SaaS implementations on enterprise platforms within regulated industries. Experience delivering implementations while a product was still maturing , including managing implementation risk arising from adoption rates, customer readiness, and timelines. Strong delivery discipline , with the ability to demonstrate a robust delivery plan, a well-maintained RAID log, and sound risk-based decisions made under pressure. Experience managing multiple concurrent implementations   across different deployment models. Ability to maintain delivery quality   in ambiguous environments where no established playbook exists. Experience managing sophisticated customers   with high governance standards, particularly in pharma, life sciences, or similarly regulated enterprise environments. Proactively identifies and escalates risks early and directly , rather than downplaying them to protect relationships. Communicates delivery status, product constraints, and timeline risks honestly and clearly , including when the message may be challenging. Experience managing sponsor-side Digital and Data stakeholder relationships   at programme level. Builds trust through consistent delivery , rather than reassurance alone. Sufficient technical literacy   to lead engineers, interpret a data model, and understand integration dependencies, without necessarily being an engineer. Comfortable engaging with Product Engineering   on build sequencing, release scope, and configuration constraints. Understands how AI-enabled product features   influence implementation sequencing and data readiness. Able to identify when a product gap requires escalation   and articulate it clearly for both technical and non-technical audiences. Brings structure to environments that do not yet have it , rather than waiting for an existing framework. Uses AI tooling as part of their current workflow   for delivery planning and project management, rather than viewing it as a future aspiration. Comfortable contributing to process development   while continuing to manage live delivery. Resilient under competing pressures   from customer, commercial, and product stakeholders simultaneously. Customer and Stakeholder Management     Why   Evinova   (AstraZeneca)?   Evinova   draws on AstraZeneca’s deep experience developing novel therapeutics, informed by insights from thousands of patients and clinical researchers. Together, we can accelerate the delivery of life-changing medicines, improve the design and delivery of clinical trials for better patient experiences and outcomes, and think more holistically about patient care before, during, and after treatment .    We know that regulators, healthcare professionals, and care teams at clinical trial sites do not want a fragmented approach. They do not want a future where every pharmaceutical company provides its own, different digital solutions. They want solutions that work across the sector, simplify their workload, and benefit patients broadly. By bringing our solutions to the wider healthcare community, we can help build more unified approaches to how we all develop and deploy digital technologies, better serving our teams, physicians, and ultimately   patients .    Evinova   represents   a unique opportunity to deliver meaningful outcomes with digital and AI to serve the wider healthcare community and create new standards for the sector .    Join us on our journey of building a new kind of health tech business to reset expectations of what a bio-pharmaceutical company can be. This means   we’re   opening new ways to work, pioneering   cutting-edge   methods, and bringing unexpected teams together.   Interested ? Come and join our journey.     So,   what’s   next?   Are you already   imagining yourself   joining our team? Good, because we   can’t   wait to hear from you.     Where can I find out more?   Learn more about Evinova: www.evinova.com Follow Evinova on LinkedIn: https://www.linkedin.com/company/evinova/   Date Posted 29-Jun-2026 Closing Date 06-Jul-2026 Our mission is to build an inclusive and equitable environment. We want people to feel they belong at AstraZeneca and Alexion, starting with our recruitment process. We welcome and consider applications from all qualified candidates, regardless of characteristics. We offer reasonable adjustments/accommodations to help all candidates to perform at their best. If you have a need for any adjustments/accommodations, please complete the section in the application form.