[HELLOCONNECT] Quality Assurance Specialist

The Role

At HelloConnect, you will be part of a dynamic team that embraces innovation and leverages advanced technology to create exceptional experiences. Our culture is built on collaboration, continuous learning, and a commitment to excellence. You’ll have the opportunity to work on impactful projects, develop your skills, and grow within a supportive environment that values diverse perspectives and experiences.

As a Quality Assurance Specialist, you will take on a key responsibility in providing customer feedback insight reports and accurate checks of recipe data to support production teams with weekly order fulfilment. You will analyze customer interactions, and present your findings to the production coordinators and supervisors, contributing to our ongoing efforts to drive business success and enhance customer satisfaction.

We’re looking for passionate individuals who can bring their unique skills and ideas to the table. Even if you don't meet every requirement but believe you’d excel in this role, we’d love to hear from you!

What you’ll do

• Data cleaning of customer service error reports to ensure accuracy and correct categorisation
• Listen to, accurately identify and record customer issues in customer service calls
• Creates weekly and monthly performance reports based on a template, gathering information from different sources: excel files, Tableau dashboard, google sheets
• Utilize menu planning applications to ensure correct recipe information
• Report any data issues to the team
• Keeps data updated in the different sources
• Performs intermediate database analysis in Google Sheets using pivot tables, charts, formulas
• Maintains operations by following policies and procedures and reporting needed changes.
• Maintains customer confidence and protects operations by keeping information confidential.
• Contributes to team effort by accomplishing related results as needed

What you’ll bring

• Good command of English both oral and written
• Great attention to detail and organisational skills
• Proven experience as a data entry clerk
• Preferable experience in error categorisation/cleaning in e-commerce or supply chain or related field
• Fast typing skills; Knowledge of touch typing system is strongly preferred
• Excellent knowledge of word processing, presentation tools and spreadsheets (G Sheets, Excel, Office, Slides)

What we offer

• Competitive Compensation: Beyond the standard package, we offer perks like Long Service Benefits (anniversary bonus) to recognize and celebrate your dedication
• Wellness & Perks: We prioritize your well-being by offering mental health support, HMO medical coverage, generous leave benefits plus life insurance for both you and your family's peace of mind
• Growth Opportunities: Invest in your personal development with an annual learning & development budget, plus access to the 360 Learning platform
• Dynamic Environment: Join a rapidly growing global Business Process Outsourcing company, where you'll collaborate with a diverse community spanning across multiple continents and cultures
• Work-Life Balance: Enjoy a healthy balance between your professional and personal life, with a supportive environment that prioritizes your well-being and personal time

Are you up for the challenge?

The first step to your new role starts here. Send in your application, along with your salary expectations and preferred start date. Our dedicated team will thoroughly review your details. We are excited to connect with you soon!

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