Head of Operations (f/m/x)

About the role: What's in the Box

‘De Kas’ in Bleiswijk is HelloFresh's flagship fulfilment site in the Netherlands, and everything that happens here directly determines whether thousands of meal boxes leave on time, complete, and at cost.

As Head of Operations (Internally called 'Warehouse Manager'), you own the pre-production operation: the critical phase that makes assembly possible. Your three teams, totaling around 100 FTE, handle inbound receiving, internal transport and reverse logistics. These teams ensure the right products are in the right place, at the right time, so that production can start on time and run without interruption. This is a high-visibility role with real decision-making authority and a direct line to the Site Lead.

What you’ll do: The Recipe

• Oversee the full pre-production operation across three departments: expedition (inbound receiving), internal transport and reverse logistics; keeping product flow smooth, stock accurate and the yard running like clockwork
• Drive performance through KPIs, using minutes-per-box as your primary lens, and translate operational data into fast, grounded decisions your team can act on
• Coach, challenge and develop a team of team leads and ~100 warehouse staff, building a culture of ownership, accountability and continuous improvement
• Hold the line on safety by ensuring compliance is lived on the floor, not just documented, and that every team member goes home safe
• Own WMS governance and data quality, so that every handover to the production and assembly teams rests on a reliable foundation
• Report weekly to Site Leadership on efficiency, volume and headcount deployment, and collaborate with international operations peers to share what works
• Take the lead on site-level projects (transitions, WMS developments, process redesigns)  when the business needs someone who can both think and execute

What you’ll bring: The Ingredients

• Proven experience managing warehouse or logistics operations at scale — you've been accountable for real volume and know what it takes to keep a high-throughput site running ⭐
• Strong people leadership: you build teams, not just headcounts, and you're comfortable setting high standards and having honest conversations ⭐
• Hands-on familiarity with a Warehouse Management System — you know how to get the most out of it and where its blind spots are
• An analytical mindset with the ability to spot patterns quickly and move from insight to action without losing momentum
• Fluency in both Dutch and English, with the communication skills to lead diverse teams and collaborate across international stakeholders
• A background in e-commerce, food or FMCG is a genuine advantage — fast-moving environments are where you do your best work

Above all, we are looking for people who will make HelloFresh better. There are many different ways of developing skills, and we love diverse experiences! So even if you don’t “tick all the boxes” but think you’d thrive in this role, we would really like to learn more about you.

What we offer: The Toppings

Compensation & Financial Wellbeing

• Enjoy 20% off HelloFresh and 40% off Factor_ subscriptions.
• Access the "Benefits at Work" platform for discounts on brands like Nike, Bol.com, and IKEA.
• You'll receive a HelloFresh laptop
• Build your future with a pension plan through Aegon Cappital (age-based rates, 50/50 split).

Health & Wellbeing

• Receive a 7,5% discount on additional health insurance at Zilveren Kruis (2026), plus free access to Headspace and OpenUp.
• Get discounts on ClassPass and gym memberships via Bedrijfsfitness Nederland.

Flexibility & Work-Life

• Start with 24 days of annual leave (pro-rata), plus one additional day per year of service (up to 30 days total).
• Full reimbursement for 2nd-class public transport to the office, and €0.23 per km for car/bicycle travel.

Career & Development

• Access internal/external opportunities aligned with our Job Framework, and join our cross-market mentoring program.
• A dedicated annual budget to help you keep learning, developing new skills, and growing your career.

Culture & Environment

• Enjoy fresh homemade lunches in the office (€20/month), weekly vrij-mi-bo (Friday drinks), quarterly strategy sessions, and team events.

Are you the missing ingredient? If this sounds like a tasty opportunity, we’d be excited to hear from you.

Please apply with your cv and cover letter (required). We aim to review your profile and respond within 5 business days.