Head of Customer Success

We’re hiring a Head of Customer Experience to build and scale our Customer Success and Customer Support functions. This is a core business role. Your mission is to turn Customer Experience into a competitive advantage and a revenue driver. You will own: Retention Customer satisfaction Expansion (upsell & cross-sell) Support efficiency at scale What you’ll do - Build & scale the function Own the end-to-end Customer Experience strategy Structure and scale Customer Success and Support from the gro…