We are looking for a Group Customer Experience for a worldwide insurance partner. Join a global team to drive customer satisfaction across 30+ markets by transforming data insights into measurable improvements for digital and offline journeys. You will manage the governance of strategic NPS initiatives and use AI tools to deliver clear, executive-ready reporting for senior stakeholders. This international role requires a proactive, analytical mindset and the ability to collaborate with local leads to foster a customer-centric culture worldwide. Initial 1y fixed term contract 2 days form home Retribuzione annua: 34000€ - 40000€ esperienza 1 anno responsabilità Key Responsibilities Project Governance: Manage day-to-day operations for strategic CX initiatives (NPS, analytics), tracking milestones and actions. Data & Insights: Analyze TNPS trends and satisfaction drivers using data and AI tools to uncover actionable insights. Reporting & Storytelling: Create clear, executive-ready presentations and reports for senior stakeholders. Platform Management: Help run and improve the Medallia NPS platform and manage supplier relationships. Innovation & Rollouts: Support the design and launch of new global initiatives (e.g., Digital Feedback, AI-driven best practices). Community & Collaboration: Coordinate the global CX Community of Practice meetups and collaborate with local market leads. qualifiche Candidate Requirements Must Have: Experience & Education: University degree (Business, Economics, Statistics, or Marketing) and at least one prior job or internship experience (ideally in marketing, CX, customer care, or analytics). Skills: Strong project management, organization, and multitasking abilities. Analytics: Good analytical skills with experience in Data Visualization tools (like Power BI). Communication: Excellent English (written and spoken) and strong storytelling skills using PowerPoint. Mindset: Proactive, autonomous, customer-passionate, and a collaborative team player. Tech-Savvy: Confidence using AI and Gen-AI tools. Nice to Have: Experience with CX/collaboration platforms (Medallia, Qualtrics, etc.). Background in Voice of the Customer (VoC), customer satisfaction programs, or market research. Academic or professional experience in insurance or financial services. La ricerca è rivolta ai candidati ambosessi (L.903/77). Ti preghiamo di leggere l'informativa sulla privacy Randstad (https://www.randstad.it/privacy/) ai sensi dell'art. 13 del Regolamento (UE) 2016/679 sulla protezione dei dati (GDPR). livello di studio laurea triennale o equivalente

Group Customer Experience

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