ECS Process Improvement Specialist

Description ECS is a newly established multi-country, multi-brand, omnichannel coffee player within the Lavazza Groupù. We are looking for a Process Improvement Specialist to join the ECS Business PMO team . The ideal candidate will be responsible for understanding how our business operates end-to-end, identifying inefficiencies, and translating insights into concrete improvement initiatives. This role requires strong analytical and organizational skills, a structured mindset, and the ability to collaborate effectively with cross-functional teams and senior stakeholders. 📊 What you’ll do: End-to-end process mapping: Document business processes across functions, identifying the tools used at each step, the data flows, and the relevant process owners. Pain point identification: Engage with stakeholders and analyze processes to surface inefficiencies, bottlenecks, manual workarounds, and opportunities for improvement. Prioritization & initiative design: Assess pain points based on impact, effort, and strategic relevance, then design targeted improvement initiatives with clear objectives and expected benefits. Implementation planning: Build actionable roadmaps to bring initiatives to life defining milestones, owners, dependencies, and success metrics, and support execution. Stakeholder management: Act as a trusted partner for business functions, facilitating workshops, alignment sessions, and progress reviews. Continuous improvement culture: Contribute to building a structured approach to process excellence within the organization. 💡 Who we're looking for Bachelor's degree in Business, Economics, Engineering, or a related field. Master's degree is preferred 3-4 years of previous experience in process improvement, business analysis, management consulting or PMO roles, with proven process mapping expertise Strong analytical and problem-solving skills, with the ability to translate complex processes into actionable solutions Solid project management capabilities and ability to manage initiatives independently Good knowledge of Excel and PowerPoint; fluent English Detail-oriented, curious and hands-on approach, combined with a proactive and ownership-driven mindset Excellent stakeholder management, communication and presentation skills; comfortable working with both operational teams and senior leaders in dynamic environments Availability for business travel; the role can be based in Turin or Milan offices - ✨ In Return We Offer