Dutch Speaking Customer Support Representative (Remote in Portugal)

We are currently recruiting a customer-focused Dutch Support Representative to handle end-user support for a top-tier German automotive manufacturer. You will act as a key liaison for Dutch-speaking car owners, prospective buyers, and authorized service centers. Your daily focus will involve resolving inquiries regarding vehicle features, mobile app integrations, warranty details, and scheduled servicing, providing a smooth and elevated brand experience throughout. Note: While fully remote, this position is strictly open to candidates currently residing in Portugal with full employment rights. Core Responsibilities Multi-Channel Engagement: Respond to incoming phone calls, emails, and live chats from Dutch clients with speed, clarity, and professionalism. Technical & General Guidance: Walk users through connected car mobile applications, digital services, and product inquiries. Documentation: Record accurate notes and tracking history within our client management database for every interaction. Department Coordination: Work alongside dealership networks and technical departments to ensure quick issue resolution. Service Standards: Uphold the high-quality reputation of a globally recognized vehicle manufacturer. Candidate Checklist Essential Requirements Language Capabilities: Advanced/Native command of Dutch (C1/C2) and upper-intermediate English (B2). Legal Documentation: Living in Portugal with valid work authorization, NIF, and NISS. Home Office: High-speed internet connection in your home workspace. Key Competencies Experience in contact center operations, helpdesk support, or client relations (luxury goods or automotive background is a plus). Great interpersonal skills and a natural ability to connect with customers. Comfort working across multiple software tools and database interfaces. Methodical approach to problem-solving and good time management. Salary & Benefits Financial Details Base Compensation: €1,100 gross/month Attendance Incentive: €80 gross/month Daily Meal Benefit: €7.63 per worked day (paid via meal card) Paid comprehensive training prior to live operations Setup & Work-Life Balance Work From Home: Complete flexibility to work from anywhere in Portugal. Work Equipment Provided: Full computer hardware, headset, and system accessories delivered straight to your door. Fixed Hours: No weekend work—Saturday and Sunday off every week. Growth & Environment Vibrant international workforce with paths for career advancement. Access to ongoing skills training and staff well-being programs. Ready to Apply? If you are ready to take on a remote Dutch-speaking support role for a leading automotive brand, submit your CV in English or Dutch today.